Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Henricksen

Greensboro,North Carolina

Summary

Dynamic professional with a proven track record at Walgreens, adept in customer service, employee training. Through self study, developed skills in front-end and back-end web development. Through strong leadership capabilities, effective communication and management abilities, I'm seeking to leverage these transferable skills into a new and challenging field.

Overview

4
4
years of professional experience

Work History

Shift Lead

Walgreens
10.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Operated a photo lab, printing pictures, canvases posters and more.
  • Handling patients prescriptions as a pharmacy technician.

Customer Lead

Food Lion
06.2021 - 10.2023
  • Successfully resolved escalated customer complaints by employing active listening and problem-solving techniques.
  • Streamlined processes for handling customer inquiries, leading to quicker response times and improved resolution rates.
  • Enhanced customer satisfaction by implementing innovative strategies and providing personalized assistance.
  • Continuously monitored industry trends to stay current on best practices for delivering outstanding customer service experiences.

Sandwich Artist

Firehouse Subs
02.2021 - 06.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Education

No Degree - Graphic Design

Western Carolina University
Cullowhee, NC

Skills

  • HTML
  • CSS
  • Javascript
  • Git
  • Technical knowledge
  • Problem-Solving
  • Work Delegation
  • Decision-making capabilities
  • Customer service focus
  • Employee Training

Timeline

Shift Lead

Walgreens
10.2023 - Current

Customer Lead

Food Lion
06.2021 - 10.2023

Sandwich Artist

Firehouse Subs
02.2021 - 06.2021

No Degree - Graphic Design

Western Carolina University

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Ethan Henricksen