Highly motivated employee with a strong work ethic and exceptional interpersonal skills. Demonstrated adaptability and ability to work effectively unsupervised. Quick learner with a desire to take on new challenges.
Overview
6
6
years of professional experience
Work History
Dockperson
Bald Head Island Transportation
Southport, NC
11.2021 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked with cross-functional teams to achieve goals.
Identified the needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers through phone conversations.
Employed multiple techniques to resolve various malfunctions.
Ensured punctuality and reliability daily.
Managed and supervised team members.
Utilized strength, communication, and precision to load luggage-occupied dollies neatly and promptly onto the boat every 30 minutes to an hour.
Handled opening and closing responsibilities.
Supervised inventory for dollies.
Trained new employees.
Server
Pelicans Snowballs
Shallotte, NC
06.2020 - 10.2021
Maintained knowledge of current menu items, ingredients, and preparation methods.
Maintained a flawless attendance record.
Directed initial and final procedures.
Completed maintenance on the outdoor area every day.
Took orders from customers accurately and promptly.
Handled money transactions accurately while following company procedures for handling cash payments.
Followed health safety guidelines when preparing and serving food products.
Provided exceptional service to a high volume of daily customers.
Trained new employees to perform duties.
Managed inventory for ingredients.
Practiced teamwork and communication skills with co-workers.
Busser
Castaways Raw Bar and Grill
Supply, NC
07.2018 - 09.2019
Provided quick and efficient clearing of tables between courses.
Maintained cleanliness of restaurant dining area throughout shift.
Performed daily side work, such as polishing silverware, folding napkins, and restocking condiments.
Swept floors, washed walls and windowsills, emptied trash receptacles, and cleaned restrooms when needed.
Took initiative to help others whenever necessary.
Cleared tables to maintain a high turnover rate and minimize wait times.
Followed safety and sanitation guidelines under local health regulations.
Wiped down and cleaned chairs, booths, and highchairs.
Helped employees complete required activities during peak periods.
Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Part Owner/Operations Manager (Retail) at Blue Sail & Booty Bald Head IslandPart Owner/Operations Manager (Retail) at Blue Sail & Booty Bald Head Island