Ethan Holifield
Cybersecurity
Paragould,AR
Summary
IT professional with expertise in cybersecurity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Surveillance
Comcast
Remote
01.2022 - Current
- Educated internal and external stakeholders on payment and voice fraud, phishing, sim swapping, authentication and compliance, and identity theft.
- Achieved a high success rate of 95% in resolving technical problem tickets through independent research.
- Collaborated with security operations center and cross-functional teams to ensure network integrity and uptime.
- Reviewed logs to identify the scope of customers affected by network exploits and data breaches.
- Proactively organized tasks, effectively handling various time sensitive matters concurrently.
- Safeguarded customers from potential identity theft and phishing attacks.
- Implemented security measures to protect data from unauthorized access.
- Assist with maintenance of information security policies, standards, and guidelines based on compliance requirements.
Help Desk Coordinator
Titan Technologies International
Remote
09.2021 - 10.2021
- Delivered prompt and effective customer service to both end users and internal teams.
- Provided advanced troubleshooting and resolution for diverse technical problems.
- Updated knowledge of company products and services to enhance customer support and service solutions.
Account Services Specialist
VXI Global Solutions LLC
Remote
04.2021 - 09.2021
- Provided customer service to clients with account inquiries and requests.
- Performed analysis of client requirements and advised customized solutions.
- Passed extensive background check conducted by the Department of Homeland Security.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT12-2024
Skills
Jira, ServiceNow, Python, SQL, Microsoft Office and Excel, Critical Thinking, Leadership, Teamwork, Time Management, Splunk, Elastic, Linux
Certification
- ITIL V4
- Comptia A+
Timeline
Network Surveillance
Comcast
01.2022 - Current
Help Desk Coordinator
Titan Technologies International
09.2021 - 10.2021
Account Services Specialist
VXI Global Solutions LLC
04.2021 - 09.2021
Bachelor of Science - Cybersecurity
Western Governors University