Personable and well-versed in mechanical and technical troubleshooting, and able to communicate any issues or upcoming/completed repairs to superiors and customers. Very adaptable to new/untested hardware and software, occasionally installing or applying to a system. Emphasis on reliability, flexibility and customer experience. Committed to high quality service and ensurance of the best performance of equipment or experience.
-Diagnosis and solution of mechanical and software malfunctions
-Maintaining strong customer-company relations
-Descriptive communication and record keeping of issues and status of equipment between superiors and customers
-Working alongside trainees and senior technicians to solve larger issues
-Installation of new mechanical and software equipment
-Adherence to safety protocols regarding heavy lifts and forklift operation
-Sending and receiving orders, and communicating their status to the according managers
-Fabrication of control and automation panels
-Understanding of blueprints and wiring diagrams
-Maintenance of my workspace and the warehouse floor
-Delivered food and beverages efficiently to ensure timely service in high-volume environment.
-Monitored inventory levels, reporting shortages to management for timely restocking.
-Trained new team members on service standards and operational procedures for optimal performance.
-Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
-Changed positions rapidly in accordance with what was short staffed at that time, often requiring being in a leadership role..
-Attention to detail
-Recognition and prevention of future errors
-Work with minimal or no supervision
-Emphasis on punctuality, reliability and responsiveness
-Flexible and adaptable
-Resolution of conflict or confusion with customers
-Frequent learning on the go
-Strong communication between managers and coworkers
-Emphasis on teamwork