Ethan Hood

• Collaborated with outside departments to implement system-wide improvements.
• Set up and administered enterprise network and cellular carrier management and device configurations.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and request
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Moved and installed shelves, power strips, structured cabling, rails, servers, switches and other equipment.
• Trained personnel on use of IT tools, applications and department standards.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports to analyze upcoming projects.

• Configured hardware, devices, and software to set up work stations for employees.
• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policy.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
• Purchased, setup and installed new computers.

• Collaborated with stakeholders to identify business needs and data sources.
• Generated standard and custom reports to provide insights into business performance.
• Collaborated with business-unit leaders to identify and prioritize problems.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Validated physical assets

Learner focused environment and studied in Cloud Application Development learning to design, write, build and support applications and programs. It is a 17-week program where I gained fundamental skills in C#, SQL, CSS, SOAP, JSON, and HTML. Learned conceptual frameworks for Web Applications development, ASP.Net MVC and Azure Application and Development. Gained hands on experience and teamwork collaboration pertaining to front-end and back-end development. I ran with my knowledge and created a Snake Game, as well as a product website with its own SQL database to provide an inventory. Built, modified, and ran queries against T-SQL databases via SQL Server Management Studio for data analysis and interpretation and applying them to my own projects. Gained foundational knowledge on expecting full life-cycle software and development and code development.

• Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
• Set up special stations to effectively relay information during periods of unavailable or compromised infrastructure.
• Organized search and rescue activities to locate missing persons affected by natural disasters.
• Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
• Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
• Worked effectively in fast-paced environments.