Ethan Huff
La Grange,KY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Store Front Staff Member
Watts Home Center
La Grange, KY
07.2021 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered telephone to give callers store information and look up order details.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Associate of Arts - Business Administration and Management
Jefferson Technical College
Louisville, KY05-2024
Skills
- POS System Operation
- Brand Promotion
- Store Policies and Procedures
- Attention to Detail
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Locating Merchandise
- Available Nights, Weekends and Holidays
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Merchandise Receiving and Handling
- Product Knowledge
- Inventory Management
- Ability to Lift 40 pounds
- Decision Making
- Team Cooperation
- Reliable and Responsible
- Basic Mathematics
- Store Organization
- Honest and Ethical
- Positive Customer Engagement
Timeline
Store Front Staff Member
Watts Home Center
07.2021 - Current
Associate of Arts - Business Administration and Management
Jefferson Technical College
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