Summary
Overview
Work History
Education
Skills
References
Timeline
Ethan J. Bates

Ethan J. Bates

Potsdam,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated and dedicated with a strong and empathetic leadership style. Experienced in leadership and working with diverse teams under demanding conditions. Skilled in problem-solving, communication, and decision-making. Committed to serving the community with integrity and excellence. Focused on achieving positive outcomes while upholding local, state and federal laws and regulations.

Overview

2
2
years of professional experience

Work History

Police Dispatcher

State University Of New York At Potsdam
02.2023 - Current
  • Operated telephone and radio equipment to receive requests and reports from police officers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.

ROTC Cadet

United States Army
02.2021 - Current
  • Participated as a leader in multiple Field Training Exercises at Fort Drum, NY and Fort Knox, KY for a combined training of approximately 5 weeks in the field.
  • Graduated from CST Basic Camp and CST Advanced Camp after 10 weeks of intensive training and leadership evaluation.
  • Earned "expert" multiple times using the M4 rifle using both iron sights and the M68 CCO on the Army marksmanship qualification.
  • Responsible for coordination, distribution, and control of supplies and equipment for battalion.
  • Responsible for providing detailed risk assessment and mitigation reports for training events.

Police Academy Cadet

State University Of New York At Potsdam
08.2022 - 12.2022
  • Successfully completed all components of academy.
  • Received Director’s Award for going above and beyond with information technology experience.

IT Help Desk Technician

State University Of New York At Potsdam
08.2021 - 07.2022
  • Provided on-call support for critical issues related to Microsoft services.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.

Education

Bachelor of Arts - in Music

SUNY Potsdam, Potsdam, NY
05.2023
  • 3.86 GPA

Skills

  • Exemplifies integrity
  • Calm under pressure
  • Detailed report writing
  • Training and development
  • Troubleshooting
  • Excellent communication skills
  • Culturally-sensitive

References

  • James Hubbard, Technology Support Professional - hubbarjl@potsdam.edu, 315-267-3322
  • Maria Freitas Ladouceur, Technology Support Professional - freitamg@potsdam.edu, 315-267-3088
  • LTC Tobias Clark, Professor of Military Science - tclark@clarkson.edu, 315-268-7630
  • MSG James Prescott, Assisant Professor of Military Science - jprescott@clarkson.edu
  • Rachael Patton, University Police Communications and Security Specialist - pattonra@potsdam.edu, 315-267-2002
  • Albert Duquette, Law Enforcement Training Institute Director - duquetar@potsdam.edu, 315-267-2299

Timeline

Police Dispatcher - State University Of New York At Potsdam
02.2023 - Current
Police Academy Cadet - State University Of New York At Potsdam
08.2022 - 12.2022
IT Help Desk Technician - State University Of New York At Potsdam
08.2021 - 07.2022
ROTC Cadet - United States Army
02.2021 - Current
SUNY Potsdam - Bachelor of Arts, in Music
Ethan J. Bates