Ethan J. Bates
Potsdam,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated and dedicated with a strong and empathetic leadership style. Experienced in leadership and working with diverse teams under demanding conditions. Skilled in problem-solving, communication, and decision-making. Committed to serving the community with integrity and excellence. Focused on achieving positive outcomes while upholding local, state and federal laws and regulations.
Overview
2
2
years of professional experience
Work History
Police Dispatcher
State University Of New York At Potsdam
02.2023 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
ROTC Cadet
United States Army
02.2021 - Current
- Participated as a leader in multiple Field Training Exercises at Fort Drum, NY and Fort Knox, KY for a combined training of approximately 5 weeks in the field.
- Graduated from CST Basic Camp and CST Advanced Camp after 10 weeks of intensive training and leadership evaluation.
- Earned "expert" multiple times using the M4 rifle using both iron sights and the M68 CCO on the Army marksmanship qualification.
- Responsible for coordination, distribution, and control of supplies and equipment for battalion.
- Responsible for providing detailed risk assessment and mitigation reports for training events.
Police Academy Cadet
State University Of New York At Potsdam
08.2022 - 12.2022
- Successfully completed all components of academy.
- Received Director’s Award for going above and beyond with information technology experience.
IT Help Desk Technician
State University Of New York At Potsdam
08.2021 - 07.2022
- Provided on-call support for critical issues related to Microsoft services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Arts - in Music
05.2023
- 3.86 GPA
Skills
- Exemplifies integrity
- Calm under pressure
- Detailed report writing
- Training and development
- Troubleshooting
- Excellent communication skills
- Culturally-sensitive
References
- James Hubbard, Technology Support Professional - hubbarjl@potsdam.edu, 315-267-3322
- Maria Freitas Ladouceur, Technology Support Professional - freitamg@potsdam.edu, 315-267-3088
- LTC Tobias Clark, Professor of Military Science - tclark@clarkson.edu, 315-268-7630
- MSG James Prescott, Assisant Professor of Military Science - jprescott@clarkson.edu
- Rachael Patton, University Police Communications and Security Specialist - pattonra@potsdam.edu, 315-267-2002
- Albert Duquette, Law Enforcement Training Institute Director - duquetar@potsdam.edu, 315-267-2299
Timeline
Police Dispatcher - State University Of New York At Potsdam
02.2023 - Current
Police Academy Cadet - State University Of New York At Potsdam
08.2022 - 12.2022
IT Help Desk Technician - State University Of New York At Potsdam
08.2021 - 07.2022
ROTC Cadet - United States Army
02.2021 - Current
SUNY Potsdam - Bachelor of Arts, in Music
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