Ethan Johns
Sioux Falls,SD
Summary
Hardworking Maintenance Technician with 8-year telecommunications career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent leadership skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Midco
03.2016 - Current
- General fiber splicing and troubleshooting
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Maintained HFC plant by repairing noise issues, damaged cables, PNM issues, along with any construction projects that came up as needed
- Maintain documentation of our various monthly, annual, and 18-month tests (Headend testing, PS testing,)
- Complete maintenance request in a quick fashion to minimize customer impact
- Monitored and documented work performance in maintenance logs in compliance with company guidelines
Field Service Supervisor
Midco
11.2020 - 06.2022
- Monitored work performance and quality to maintain First Time Right standards.
- Monitored work performance and quality to maintain standards.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Led team of up to 6 service technicians in field activities.
- Assisted Construction and Engineering teams as needed due to location.
Front End Manager
Menards
07.2020 - 11.2020
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised and evaluated staff of 23 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma - undefined
Falls High School
International Falls, MN2011
Skills
- Training and Development
- Strong communication skills
- Customer Orientated
- Excellent customer service skills
- Goal-oriented
- HFC Maintenance Experience
- Detail-oriented
- Problem solving ability
- Maintaining inventory
- Safety practices
- Documenting activities
- Scheduling
Certification
NCTI -
- Installer
- Installer Tech
- Service Tech
- System Tech
- Return Path Operations
- Digital Technician
- Fiber Optic Installation and Activation
- Fiber Optic Testing and Maintenance
Timeline
Field Service Supervisor
Midco
11.2020 - 06.2022
Front End Manager
Menards
07.2020 - 11.2020
Maintenance Technician
Midco
03.2016 - Current
High School Diploma - undefined
Falls High School
NCTI -
- Installer
- Installer Tech
- Service Tech
- System Tech
- Return Path Operations
- Digital Technician
- Fiber Optic Installation and Activation
- Fiber Optic Testing and Maintenance
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