Passionate and driven professional with four years of experience as a General Manager, overseeing a team of 40 employees. At 23, I bring a unique blend of youthful energy and substantial managerial expertise. With a lifelong background in sports and now coaching, I've honed exceptional leadership and communication skills.
A hardworking employee with proven abilities in customer service, multitasking, and time management, I am devoted to providing every customer with a positive and memorable experience. Experienced in fast-paced environments, I am adaptable to last-minute changes and thrive under pressure, consistently earning high marks for work quality and speed.
I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges, I am dedicated to enhancing the organizational brand and ready to leverage my skills in a sales role within the renewable energy sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Hot Table
Springfield, Massachusetts
01.2020 - Current
Assisted in the recruitment process by interviewing potential candidates for open positions.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Oversaw product development initiatives from concept through completion stages.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Established and maintained effective communication with staff members to ensure efficient operations.
Developed marketing strategies designed to increase brand awareness within target markets.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Conducted regular meetings with senior management team to review progress against established objectives.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Ensured compliance with local health department regulations regarding food safety standards.
Administered employee discipline through verbal and written warnings.
Tracked monthly sales to generate reports for business development planning.
Guided management and supervisory staff to promote smooth operations.
Created schedules and monitored payroll to remain within budget.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Supervised employees through planning, assignments, and direction.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.