Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Johnson

East Longmeadow,MA

Summary

Passionate and driven professional with four years of experience as a General Manager, overseeing a team of 40 employees. At 23, I bring a unique blend of youthful energy and substantial managerial expertise. With a lifelong background in sports and now coaching, I've honed exceptional leadership and communication skills.

A hardworking employee with proven abilities in customer service, multitasking, and time management, I am devoted to providing every customer with a positive and memorable experience. Experienced in fast-paced environments, I am adaptable to last-minute changes and thrive under pressure, consistently earning high marks for work quality and speed.

I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges, I am dedicated to enhancing the organizational brand and ready to leverage my skills in a sales role within the renewable energy sector.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Hot Table
Springfield, Massachusetts
01.2020 - Current
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Oversaw product development initiatives from concept through completion stages.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Supervised employees through planning, assignments, and direction.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Education

High School Diploma -

East Longmeadow High School
East Longmeadow, MA
05-2019

Some College (No Degree) - Business

Worcester State University
Worcester, MA

Skills

  • Supervision and leadership
  • Problem Resolution
  • Networking
  • Recordkeeping
  • Friendly, Positive Attitude
  • Project Planning
  • Team Management
  • Training & Development
  • Verbal Communication
  • Planning
  • Dependable and Responsible
  • Decision-Making
  • First Aid/CPR
  • Leadership

Certification

  • ServSafe Certified
  • CPR Certified
  • First Aid Certified
  • Choke Saver Certified

Timeline

General Manager

Hot Table
01.2020 - Current

High School Diploma -

East Longmeadow High School

Some College (No Degree) - Business

Worcester State University
Ethan Johnson