Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Johnson

Deridder,LA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Management Trainee

Tower Loans
06.2023 - Current
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Proactively identified solutions for customers experiencing credit issues.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Analyzed customer feedback to identify areas for improvement.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Cashier

Stines
02.2023 - 06.2023

Office Manager

Brookshires
02.2022 - 02.2023

Education

High School Diploma -

Deridder High School
Deridder, LA
05.2023

Skills

  • Financial Management
  • Staff Management
  • Disciplinary Action
  • Process Improvement
  • Customer Relationship Management
  • Loyalty Building
  • Business Planning
  • Regulatory Monitoring
  • Operational Oversight
  • Constructive Feedback
  • Cash Register Operations
  • Front-End Operations

Timeline

Management Trainee

Tower Loans
06.2023 - Current

Cashier

Stines
02.2023 - 06.2023

Office Manager

Brookshires
02.2022 - 02.2023

High School Diploma -

Deridder High School
Ethan Johnson