Ethan Kuhrts
Portland,OR
Summary
Motivated and customer-focused professional with a strong background in providing technical support, resolving customer inquiries, and improving service efficiency. Seeking a customer service role to leverage exceptional communication, problem-solving, and client support skills for enhancing customer satisfaction and streamlining service processes.
Overview
2
2
years of professional experience
Work History
Software Developer
Community Commerce
12.2023 - 12.2024
- Produced targeted training material for in house company software use.
- Assisted with the creation of documentation and business proposals for retail and sales systems
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Developed RESTful APIs using Javascript and Express, improving data integration with several enterprise applications.
- Updated old code bases to modern development standards, improving functionality.
- Utilized Git for version control, streamlining code review process and reducing integration issues with a team of other developers.
Software Developer
Electro & Co
03.2023 - 11.2023
- Developed a customer support system that could answer product and service-related inquiries by pulling information from company databases, improving response times and client satisfaction
- Utilized pythons playwright & langchain to build a AI driven web scraping tool to collect and process large sets of domain specific data
- Integrated Elasticsearch into the application to assist with storage and relevant retrieval of client data.
- Created integrations with several enterprise website services, ensuring seamless user experience and improving online customer service
- Utilized Typescript to create RESTful API's, Websocket servers and bindings to a python codebase
Education
GED -
Washington Virtual Academy
Tacoma, WA12-2023
Skills
- Customer Service
- Technical Support
- Communication
- Client Interaction
- Problem Solving
- Documenting
- Training & Education
- Adaptability
- Time Management
- Software Design
- Microsoft Office Suite
- AI Usage & Integration
- Google Suite
- Adobe Acrobat
- Database Management
- SEO Optimization
- Cloud Architecture
- ASP NET (C#)
- Typescript
- Python 3
- Problem-solving
- Programming
- Object-oriented programming
- Software development
- Web application development
- Golang specialist
- Javascript specialist
- Angular specialist
Timeline
Software Developer
Community Commerce
12.2023 - 12.2024
Software Developer
Electro & Co
03.2023 - 11.2023
GED -
Washington Virtual Academy
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