Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Le

Austin,TX

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.


Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines.


Orderly Plumber possessing certifications in Residential Industry and Commercial/New Construction Industry. Proficient in drainage system repair and custom plumbing systems. Focused and competent professional with over 4 years of experience in installing and replacing DWV and Domestic water supply lines. In-depth knowledge of earth moving equipment and essential tool operations.


Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Comfort Systems USA
10.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.

Plumber Apprentice

Comfort Systems USA
12.2019 - Current
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Selected type and size of piping required for each project.
  • Inspected structures to avoid any obstruction and delays throughout project.
  • Offered guidance and training to junior team members.
  • Obtained precise results by performing accurate hydrotesting.
  • Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Organized and moved materials from truck to job site to support project requirements.
  • Safely handled tools and equipment in large-scale projects.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Requested equipment and supplies to maintain inventory and availability of required items.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Responded to emergency situations to resolve immediate safety concerns.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Used clamps and brackets to attach pipes to walls, structures and fixtures.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Measured, threaded, and cut materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Planned pipe system layout, installation and repair according to specifications.
  • Inspected sewers and piping systems to assess quality and condition.

Security Officer

GuardTexas
03.2018 - 09.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Checked and verified photo identification prior to granting facility access.

Sales Associate Team Leader

Cavenders Western Store
01.2016 - 02.2018
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to event marketing, sales and brand promotion.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Education

No Degree - Business Administration

Austin Community College
Austin, TX

Certificate - Construction Trades

Austin Community College
Round Rock, TX
08.2020

High School Diploma -

Capitol City Educational Ministry
Austin, TX
06.2017

Skills

  • Forklift Operation
  • Shipping and Receiving
  • Facility Maintenance
  • Inventory Management
  • Materials Handling and Transport
  • Pallet Jacks
  • Assembly and Production
  • Leak Repair
  • Complex Problem-Solving
  • Purchase Order Review
  • Material Loading and Unloading
  • General Housekeeping
  • Restock Shelves
  • Inventory Management and Planning
  • Optimize Storage
  • Stocking and Replenishing
  • Prepare Orders
  • Forklift Safety and Operation
  • Water Pressure Assessment
  • Maintaining Clean Work Areas
  • OSHA Regulations
  • Inspect Systems
  • Sanitary Systems
  • Multitasking Abilities
  • Respond to Emergencies
  • Hand and Power Tool Operation
  • Heavy Labor
  • Pipe Assembling
  • Truck Loading and Unloading
  • Commercial Plumbing
  • Drain Cleaning
  • Material Handling
  • Materials Packing
  • Equipment Operation
  • Materials Distribution
  • Copper Soldering
  • Equipment Safety
  • Water Heater Installation
  • Scissor Lifts
  • Training Junior Team Members
  • Commercial Projects
  • Hand Tool Use
  • Safety Techniques
  • Safety Practices
  • Apprentice Supervision
  • Caulking
  • Measurements
  • Burning Torch
  • Welding and Brazing
  • Solvent Application
  • Pipe Measuring and Cutting
  • Heavy Machinery Operation
  • Interior and Exterior Patrol
  • Safety and Security
  • Crisis Intervention Training
  • Report Writing
  • Conflict Resolution Techniques
  • Superior Customer Service
  • Perimeter Patrol
  • Checkpoint Management
  • Medical Emergency Response
  • Commercial Property
  • Investigative Skills
  • Security Guard License
  • Preventing Incidents
  • Client Requirements
  • Effective Working Relationships
  • Facility Protection
  • Facility and Grounds Patrol
  • Motor Vehicle Escort
  • Call and Complaint Investigation
  • Monitor CCTV
  • Investigate Incidents
  • Detailed Activity Logs
  • Assigned Site Patrol
  • Adaptable and Flexible
  • Emergency Evacuation
  • Multitasking Strengths
  • Sales Expertise
  • Adapt to Diverse Groups
  • Sales Training
  • Verbal Communication
  • Market Research
  • Sales Trends
  • Customer Needs Assessments
  • Product and Service Sales
  • Excellent People Skills
  • Motivational Leadership
  • Customer Service
  • Sales Goal Attainment
  • Merchandise Display
  • Cleaning Techniques
  • Inventory Tracking
  • Store Opening and Closing
  • Listening Skills
  • Negotiation Tactics
  • Teamwork and Collaboration
  • Product Recommendations
  • Sales and Marketing
  • Exceeding Customer Expectations
  • Building Customer Loyalty
  • Territory Assignments
  • Checking Inventories
  • Effective Selling Techniques
  • Persuasive Selling
  • Answering Customer Questions

Certification

  • Residential Construction Plumbing Certification and Training (70 hrs)
  • Introduction to Plumbing Certification and Training (55 hrs)
  • Introduction to Construction Industry Certification and Training (86 hrs)
  • Licensed Apprentice Plumber ( 4 years)
  • Johnny Kurten Plumbing Education 18 hrs Training
  • Johnny Kurten 8 hr Residential Plumbing Code Training
  • Johnny Kurten Continuing Education Training
  • OSHA 30




Timeline

Warehouse Worker

Comfort Systems USA
10.2022 - Current

Plumber Apprentice

Comfort Systems USA
12.2019 - Current

Security Officer

GuardTexas
03.2018 - 09.2019

Sales Associate Team Leader

Cavenders Western Store
01.2016 - 02.2018

No Degree - Business Administration

Austin Community College

Certificate - Construction Trades

Austin Community College

High School Diploma -

Capitol City Educational Ministry

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Ethan Le