Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Ethan Legge

Nashville,TN

Summary

Accomplished Guest Services Coordinator with a proven track record at ICE! at Gaylord Opryland, excelling in guest relations and customer service standards. Demonstrated leadership in team motivation and guest complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in audio production and project management, contributing to a 20% increase in team productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ropes course guide / AV assistant

Nashville Shores
Hermitage, Tennessee
05.2025 - 09.2025
  • Guided participants through challenging rope courses ensuring safety and engagement.
  • Conducted pre-activity briefings to explain course rules and safety protocols.
  • Assisted in the setup and maintenance of ropes course equipment and structures.

Guest Services Coordinator

ICE! at Gaylord Opryland
Nashville, Tennessee
11.2024 - 01.2025
  • Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
  • Processed payments for services rendered utilizing point-of-sale systems.
  • Provided detailed information regarding hotel amenities, services, and local attractions.
  • Assisted in training new employees on proper procedures related to guest services operations.
  • Greeted and welcomed guests upon arrival, providing exceptional customer service.
  • Provided guests with positive experience and professional impression.
  • Set up appointments, processed payments and responded to wide range of questions.
  • Delivered new hire and recurrent training to maximize team productivity and compliance with standards.

Valet Driver

Metropolis
Nashville, Tennessee
02.2024 - 12.2024
  • Greeted customers upon arrival and provided parking instructions.
  • Validated customer tickets, collected fees, and issued change as needed.
  • Ensured the safety of all vehicles by driving cautiously at all times.
  • Provided directions to local attractions or businesses upon request from customers.
  • Kept track of keys for each car parked in the lot, ensuring their safe return to owners when they retrieved their vehicle.
  • Maintained a clean work environment throughout the day by sweeping debris from walkways and driveways.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.

Banana Boat Team Lead

Nashville Shores
Hermitage, Tennessee
07.2023 - 09.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Guest Services Associate

ICE! at Gaylord Opryland
Nashville, Tennessee
11.2023 - 01.2024
  • Greeted guests in a friendly and professional manner.
  • Assisted with check-in and check-out procedures.
  • Resolved guest complaints in a timely and efficient manner.
  • Collaborated with other departments to ensure the highest quality of service was provided to guests.
  • Ensured compliance with safety regulations and company policies.
  • Provided support during peak hours in order to maintain excellent customer service standards.

Golf Cart Attendant

Tennessee Grasslands Country Club
Gallatin, Tennessee
05.2021 - 08.2023
  • Greeted customers and answered questions about merchandise, services, and store policies.
  • Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
  • Assisted customers in selecting the appropriate golf cart for their needs.
  • Conducted pre-rental inspections of golf carts to ensure proper working order.
  • Performed minor maintenance tasks such as replacing batteries and changing tires.
  • Ensured that all safety rules were followed by guests during use of golf carts.
  • Monitored customer usage of golf carts and provided assistance when needed.
  • Assisted with loading, unloading heavy items onto, from the back of golf carts.

Education

High School Diploma -

Goodpasture Christian School
Nashville, TN
05-2023

Skills

  • Guest relations expertise
  • Customer service standards
  • Adjusting schedules
  • Team motivation
  • Guest complaint resolution
  • Credit card systems
  • Sound systems
  • Effective Use of Lighting
  • Color theory
  • Equipment testing
  • Rigging Equipment
  • Team building
  • Live production support
  • Setting up microphones
  • Audio equipment layout
  • Maintain sound controls
  • Managing sound quality
  • Audio mixing
  • Selecting equipment
  • Audio production
  • Managing production logistics
  • Set construction
  • Sound design
  • Rehearsal and meeting scheduling
  • Strong leadership
  • Crew direction
  • Creative vision
  • Time management abilities
  • Project Management

Certification

  • Dante Certification
  • Shure Wireless Workbench Certification
  • Digico masterclass certificate

References

References available upon request.

Timeline

Ropes course guide / AV assistant

Nashville Shores
05.2025 - 09.2025

Guest Services Coordinator

ICE! at Gaylord Opryland
11.2024 - 01.2025

Valet Driver

Metropolis
02.2024 - 12.2024

Guest Services Associate

ICE! at Gaylord Opryland
11.2023 - 01.2024

Banana Boat Team Lead

Nashville Shores
07.2023 - 09.2024

Golf Cart Attendant

Tennessee Grasslands Country Club
05.2021 - 08.2023

High School Diploma -

Goodpasture Christian School

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Ethan Legge