Hi, I’m
Ethan Lemons
Blanchard
Summary
Dynamic customer service professional with a proven track record at T-Mobile, excelling in problem resolution and relationship building. Known for empathetic communication and effective de-escalation techniques, consistently enhancing customer satisfaction and loyalty. Adept at managing high-volume inquiries while maintaining attention to detail and professionalism in fast-paced environments.
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
9
years of professional experience
Work History
T-Mobile
Customer Service Agent
06.2019 - Current
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
PMG
Service Valet
07.2016 - 05.2019
Job overview
- Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
- Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Maintained a safe and secure environment with vigilant monitoring of the valet zone.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
- Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
Education
Newcastle High SchoolNewcastle, OK
High School Diploma
05-2016
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Relationship building
- Payment processing
- De-escalation techniques
- Inbound customer service
Timeline
Customer Service Agent
T-Mobile
06.2019 - Current
Service Valet
PMG
07.2016 - 05.2019
Newcastle High School
High School Diploma
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