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Assistant Manager
Tim Hortons
- Supervised and trained a team of employees, ensuring adherence to company policies and customer service standards.
- Managed daily operations, including inventory control, scheduling, and cash handling, ensuring efficiency and profitability.
- Provided exceptional customer service, resolving issues promptly and maintaining a positive customer experience.
- Oversaw opening and closing procedures, including managing the cash register, balancing tills, and securing the store.
- Collaborated with senior management to implement sales strategies, increasing monthly sales.
- Ensured compliance with health and safety regulations, conducting regular audits and maintaining a clean, organized environment.
Manager
Uncle Louie G's
- Managed day-to-day operations, including overseeing staff, scheduling, and ensuring exceptional customer service standards were met.
- Handled inventory, ordered supplies, and maintained stock levels to ensure the shop ran efficiently.
- Trained and supervised a team of employees, fostering a positive work environment and high employee retention.
- Processed customer orders, ensured timely service, and addressed customer inquiries or issues to ensure satisfaction.
- Maintained cleanliness and organization of the store, adhering to health and safety regulations.
- Monitored sales trends and assisted in implementing promotions to increase customer traffic and sales.
Seasonal Sales Associate
Spirit Halloween
- Assisted customers in finding and selecting products, offering tailored recommendations based on their needs and preferences.
- Operated the POS system, processing transactions and handling cash with accuracy and efficiency.
- Managed store displays, ensuring products were organized, stocked, and visually appealing.
- Collaborated with team members to achieve daily sales goals, contributing to an increase in store revenue during the peak season.
- Maintained a clean and safe store environment, adhering to company standards for cleanliness and safety.
Sales/Stock Associate/Brand Rep
Hollister
- Delivered exceptional customer service, assisting customers in finding products that fit their style and needs.
- Supported store operations by managing inventory, restocking merchandise, and ensuring product displays were well-organized.
- Promoted brand loyalty and store promotions by engaging with customers, providing product knowledge, and fostering a positive shopping experience.
- Processed sales transactions accurately through the POS system, handling cash and credit card payments.
- Contributed to store sales goals by exceeding individual sales targets and participating in team efforts to increase store revenue.
- Ensured store compliance with visual merchandising standards, helping maintain the brand's aesthetic and atmosphere.
Teller
TD Bank
05.2025 - Current
- Conducted daily cash drawer balancing to ensure accurate cash flow data.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Brooklyn College
Brooklyn, NY- Leadership
- Cashier
- POS Systems
- Problem-Solving
- Communication
- Time Management
- Customer Service
- Adaptability
- Organization
- Teamwork
Teller
TD Bank
05.2025 - Current
Assistant Manager
Tim Hortons
Seasonal Sales Associate
Spirit Halloween
Sales/Stock Associate/Brand Rep
Hollister
