Ethan Lincoln
Toksook Bay
Summary
Dynamic Retail Supervisor at Nunakauiak Yupik Corporation with proven expertise in sales management and employee training. Successfully enhanced store profits through strategic promotional planning and effective inventory management. Recognized for exceptional problem resolution skills and leadership development, fostering a high-performing team committed to customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Retail Supervisor
Nunakauiak Yupik Corporation
Toksook Bay
07.2024 - Current
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Monitored store's compliance with health and safety regulations.
- Created successful plans to maximize profits and reduce loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Worked closely with vendors to negotiate pricing contracts that provided the best value for the company.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Directed and supervised staff performance.
- Coordinated restocks to keep retail displays organized and full for customers.
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Dealt with customer complaints and rectified product and service issues.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Researched out-of-stock items to find additional inventory in other store locations.
- Managed inventory levels, reducing stock shortages and overages.
- Trained, managed and motivated employees to promote professional skill development.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
NYO Head Coach
Nelson Island Highschool
Toksook Bay
02.2022 - 09.2023
- Worked closely in training capacity with fellow student-athletes during off-season.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, goal setting.
- Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching.
- Analyzed opponents' strengths and weaknesses in order to build effective game plans.
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Created strategies to maximize team performance during games.
- Developed and executed strategic game plans and adjustments during competitions.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Analyzed opponent strategies and performances to prepare competitive game plans.
- Guided team through difficult situations, player injuries and tough losses.
- Trained athletes in proper use of equipment for safety and maximum results.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Maintained positive relationships between players, coaches, parents, administrators.
- Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
- Provided feedback on player performances after each game or practice session.
- Managed and allocated team budget for equipment, uniforms, and travel expenses efficiently.
- Evaluated current rules and regulations of the sport in order to develop teaching strategies that comply with them.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
Covid Police Supervisor
Nunakauiak Traditional Council
Toksook Bay
08.2021 - 03.2022
- Maintained positive working relationship with fellow staff and management.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Coordinated detention and deportation for individuals violating Tribal Community laws.
- Received inquiries and advised on regulations related to programs.
- Communicated regularly with staff regarding updates on health protocols and compliance issues.
Education
High School Diploma -
Nelson Island Highschool
Toksook Bay, AK05-2021
Skills
- Sales management
- Inventory management
- Visual merchandising
- Customer service
- Staff scheduling
- Promotional planning
- Employee training
- Problem resolution
- Multi-tasking
- Team building
- Leadership development
- Time management abilities
- Staff meeting leadership
- Sales planning
- Staff training
- Flexible work schedule
- Multitasking Abilities
- New store setups
Languages
English
Professional
Yupik
Professional
Timeline
Retail Supervisor
Nunakauiak Yupik Corporation
07.2024 - Current
NYO Head Coach
Nelson Island Highschool
02.2022 - 09.2023
Covid Police Supervisor
Nunakauiak Traditional Council
08.2021 - 03.2022
High School Diploma -
Nelson Island Highschool
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