Ethan Linscheid
Madison,WI
Summary
Detail-oriented Sales Operations Analyst well-versed in compiling, entering, and modeling sales data to enhance sales operations efficiency and track real-time key performance indicators. Background in deal structuring, KPI reporting, and tracking. Experienced in creating reports, enablement decks, help center articles, and FAQs to better equip the go-to-market team. Proficient in using macros, generating and automating reports, and producing diverse, interactive charts. Advanced skills in Salesforce, Microsoft Excel, Power Query, and Google Sheets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Operations Analyst I & II
Khoros
Remote
01.2023 - Current
- Design, improve, and produce regular KPI deliverables to Sales Leadership. Including forecasts, results, benchmarks, scorecards, and leaderboards.
- Build trusted-advisor relationships with sales leadership.
- Support and improve the pipeline metrics, insights, and reporting cadence.
- Take requirements from field sales teams for reporting necessary for their roles, and develop the standard package of SFDC reports per role.
- Maintain and improve quota modeling processes and metrics.
- Develop the sales operations training process and documentation for Salesforce.
Revenue Operations Associate Analyst
Zendesk
Madison, WI
10.2021 - 12.2022
- Enable and advise sales reps in presenting various deal types and structures to commercial customers.
- Coordinate with the business operations team to create enablement documentation on new and improved quoting systems within Salesforce.
- Create reporting in Sheets and Salesforce to track sales and team volume metrics.
- Quote and structure deals in various Salesforce quoting tools (CPQ, Z-Quotes).
- Audit deals to ensure SOX compliance.
- Audit deals to ensure that the proper internal processes and approvals were followed and acquired.
- Troubleshoot quoting issues that sales reps may encounter when structuring their deals in Salesforce.
- Manually build and bill run subscriptions for new and existing customers in our subscription management software (Zuora).
- Troubleshoot system issues within our subscription management software (Zuora).
- Assist with the end of month and end of quarter close-out processes and audits.
Sales Analyst, Sales Coordinator
PlayMonster
Beloit, WI
09.2019 - 10.2021
- Created and managed daily, weekly, monthly, and quarterly reporting to support the national and international sales team.
- Incorporated sales data from recent acquisitions, as our companies run parallel during transition periods.
- Developed and implemented pricing increase exercises to analyze the effects on company and retailer margins, as well as the impact on company-wide net sales for the year.
- Restructured and automated the sales reporting process to improve efficiency and provide the sales team with real-time information and sales tracking.
- Executed ad hoc reporting at the sales account manager's request.
- Made use of Power Query and macros to move away from time-consuming processes that were currently in place.
- Executed the initial setup and implementation of Salesforce for our sales team of roughly ten individuals.
- Implemented Salesforce reporting to track and manage buyer pitches and programs at the retail level.
- Created enablement materials and trained the sales team on day-to-day use and best practices in Salesforce.
- Implemented Salsify as the company-wide PIM system to better store and manage item information from the brand, sales, and product development teams.
- Provided administrative support to the account managers, the sales representatives, and upper management.
- Followed up with new customer leads provided by sales representatives.
Marketing Assistant Internship
PlayMonster
Beloit, WI
07.2019 - 09.2019
- Assisted the brand managers with various administrative and clerical tasks.
- Monitored loyalty program redemptions and rewards. Ensured that customers were sent the corresponding prize for their level.
- Researched and analyzed competitors' games and toys to aid in future product development and marketing.
- Researched, analyzed, and presented trends in the global toy industry to the marketing team.
- Analyzed and tracked the performance of over 100 QR codes.
- Maintained a detailed schedule for project due dates for both myself and other members of the brand team.
- Aided the brand managers in the creation of PowerPoint presentations.
- Updated internal databases and records in relation to customer satisfaction.
Education
Bachelor of Science - Business Marketing
Pensacola Christian College
Pensacola, FL05.2019
Associate of Science - Science, Math And Natural Resources
Madison Area Technical College
Madison, WI08-2025
Skills
- Report and Dashboard Structuring
- Reporting Automation
- Strong Written and Verbal Communication
- KPI Tracking and Reporting
- Troubleshooting
- Business Process Understanding and Enhancement
- Data Entry and Extraction
- Database Management
- Strong Attention to Detail
- Analytical
- Project Management
- Payment Processing
- Microsoft Office
- Google Workspace
- Power Query
- Power BI
- Salesforce Reporting
- Google Sheets
- Google Suite
Certification
- In Progress - Google Data Analytics Professional Certificate - 2023
- Completed - Teaching English as a Foreign Language Certification, International TEFL Academy - 2019
References
References available upon request.
Timeline
Sales Operations Analyst I & II
Khoros
01.2023 - Current
Revenue Operations Associate Analyst
Zendesk
10.2021 - 12.2022
Sales Analyst, Sales Coordinator
PlayMonster
09.2019 - 10.2021
Marketing Assistant Internship
PlayMonster
07.2019 - 09.2019
Bachelor of Science - Business Marketing
Pensacola Christian College
Associate of Science - Science, Math And Natural Resources
Madison Area Technical College
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