Ethan Lugo
Bronx
Summary
Reliable and results oriented customer service professional with over 6 years of experience in driving retail sales and enhancing customer satisfaction. Demonstrates proficiency in promotion conflict resolutions, inventory management, with a strong focus on client relationship building and upselling in a fast paced retail environment. Committed to leveraging skills and make a significant impact on business operations and customer loyalty.
Overview
6
6
years of professional experience
Work History
Retail Sales Advisor
Boggi Milano
03.2025 - Current
- Supported the U.S. launch of the first retail flagship store by contributing to store set up, merchandising inventory preparation and operational readiness.
- Ranked top 3 in sellers, exceeding sales targets with high UPT and conversion rates, contributing significantly to overall store performance.
- Developed strong rapport with clients through active listening and high quality personalized service, driving customer satisfaction and loyalty.
- Served as the primary liaison with third party tailors, coordinating client alterations and ensuring seamless communication and follow up.
- Cultivated a high percentage of returning customers, contributing to strong client retention during the brands U.S. launch.
Sales Associate
Vuori
10.2022 - 03.2025
- Energized sales floor with strategic merchandise replenishment, driving customer engagement and boosting overall sales performance through rapport building.
- Radically increased customer loyalty through expert product knowledge and personalized service going above and beyond for an unforgettable guest experience, resulting in positive reviews.
- Performed closing duties ensuring the sales floor is clean and organized neatly to reflect the store's visual image and smoother navigation for the next business day.
- Tracked stock using company inventory management software.
- Controlled inventory though processing shipments and performing stock count, replenishing new merchandise in columns according to size & color to increase work flow significantly.
Omni Associate
Saks Off Fifth
09.2021 - 02.2022
- Accelerated the Customer Pickup Process of BOPIS orders by retrieving the organized packages from the holding area in a timely manner; ensuring customer satisfaction.
- Collaborated with the team to implement time-effective strategies for the completion of retrieving both SFS and BOPIS orders.
- Assisted in the BOPIS aged order review by reviewing orders, changing order status in the system and returning product to the sales floor if necessary.
- Meticulously organized and filtered over 50 processed orders daily for FedEx, ensuring accurate shipping lanes and minimizing loss prevention risks.
Stock Associate
Skechers USA
09.2019 - 03.2020
- Assisted in exceeding sales goals by 50 percent by ensuring timely product delivery.
- Organized inventory on multiple floors in a high-paced retail setting.
- Partnered with superiors to enhance quality control processes, meticulously inspecting and verifying merchandise to maintain high standards.
- Managed weekly unloading of hundreds of merchandise boxes, ensuring accurate inventory tracking and timely stock replenishment.
Education
Cuny Kingsborough Community College
Brooklyn, NY09.2017
Skills
- Microsoft Office, POS systems, Communication, Client relationship, Inventory management, Problem-solving, Up-selling, Customer service, Visual merchandising, Order processing, Quality control, Sales Optimization, Relationship Management, Retail Analytics, Customer Insights
Timeline
Retail Sales Advisor
Boggi Milano
03.2025 - Current
Sales Associate
Vuori
10.2022 - 03.2025
Omni Associate
Saks Off Fifth
09.2021 - 02.2022
Stock Associate
Skechers USA
09.2019 - 03.2020
Cuny Kingsborough Community College