Ethan Lyons
South Portland,ME
Summary
Accomplished Operations Manager with a proven track record at Liberty Bay Recovery Center, enhancing operational efficiency and employee performance. Expert in team leadership and problem-solving, achieving higher retention rates and reducing costs. Skilled in fostering client relationships and maintaining compliance, demonstrating a significant impact on productivity and customer satisfaction. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Operations Manager
Liberty Bay Recovery Center
06.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Case Manager
Liberty Bay Recovery Center
01.2021 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Technical Representative
Auto Paint Supply
06.2009 - 01.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted product demonstrations and training sessions for customers, promoting product knowledge and adoption.
- Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Provided expert guidance on product features, helping customers make informed decisions about their technology investments.
- Identified opportunities for process improvement within the technical support team, implementing changes that led to increased efficiency.
Education
High School Diploma -
Skowhegan Area High School
Skowhegan, ME06.2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Performance monitoring
- Policies and procedures implementation
- Maintaining Compliance
- Client Relationships
- Inventory Control
- Schedule Management
- Client Relations
- Superb time management skills
- Onboarding and Orientation
- Delegation
- Customer Retention
- Cost Reduction
- Incidents management
- Risk Management
Timeline
Operations Manager
Liberty Bay Recovery Center
06.2023 - Current
Case Manager
Liberty Bay Recovery Center
01.2021 - 06.2023
Technical Representative
Auto Paint Supply
06.2009 - 01.2021
High School Diploma -
Skowhegan Area High School
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