Ethan Marquez

• Upheld high standards of customer service by promoting and upselling new products and services.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Educated customers on product features and technical details to highlight benefits.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Calculated production, delivery and installation costs to provide customers with accurate quotes.
• Identified and capitalized on key business growth opportunities.
• Developed key customer relationships to increase sales.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Offered training and support to keep team members motivated and working toward objectives.
• Accepted constructive criticism from coaches and teammates to improve skills.
• Answered incoming telephone calls to provide store, products and services information.
• Assessed customer needs to provide assistance and information on product features.
• Familiar with microsoft teams, sales force, an any other software needed.

• Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
• Spread adhesive cement over floor to prevent board joint wearing.
• Cut and trimmed flooring to suit specified area, including doorways and openings, projections and wall edges.
• Inspected floor surface to assess condition and correct any imperfections potentially affecting carpet or flooring installation.
• Performed quality installations quickly and accurately while adhering to highest standards in customer service.
• Measured, marked and cut carpeting to size with carpet knife.
• Installed carpet, tile, hard wood, an laminate.

I helped the company by working as a team to help stock, and provide good customer service. Received incoming packages and mail, helped unload and load off merchandise.

• Maintained clean, organized and fully stocked work areas for maximum efficiency.
• Performed routine inspections of assigned areas, detecting necessary repairs or hazardous conditions.
• Unloaded parcels from truck with care to avoid damage.
• Corrected pallets of damaged or mislabeled products to reduce errors and losses.
• Counted number of boxes or units in loading docks to confirm proper completion of work orders.

I transporting chickens from one massive containment unit to another. Moving over ten thousand chickens in very hot conditions was hard work. Working as a team to get things done was a big role in it, everyone had to move at the same pace.