Ethan McBaine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Grassi's St. Louis
10.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Host
Mimi's Cafe
12.2021 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Chef
Mimi's Cafe
05.2022 - 09.2022
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Dishwasher/Prep Line Cook
Mimi's Cafe
02.2022 - 06.2022
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Busser/Food Runner
Bartolino Osteria
07.2020 - 12.2021
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Education
High School Diploma -
Parkway High School
Chesterfield, MO05.2023
Skills
- Operations Management
- Product and Service Knowledge
- Recruiting and Interviewing
- Task Delegation
- Staff Supervision
- Adaptability and flexibility
- Problem-solving abilities
Certification
First Aid Certification
Timeline
Assistant Manager
Grassi's St. Louis
10.2022 - Current
Chef
Mimi's Cafe
05.2022 - 09.2022
Dishwasher/Prep Line Cook
Mimi's Cafe
02.2022 - 06.2022
Host
Mimi's Cafe
12.2021 - 10.2022
Busser/Food Runner
Bartolino Osteria
07.2020 - 12.2021
High School Diploma -
Parkway High School
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