Ethan McCullough
Hurst
Summary
Dynamic leader with a proven track record at Victory Appliance Repair LLC, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and problem-solving, significantly improving performance outcomes. Skilled in operations management, demonstrating a strong ability to increase productivity and maintain high service standards.
Overview
9
9
years of professional experience
Work History
Operations Manager/Lead Service Technician
Victory Appliance Repair LLC
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of Service.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Driver
Uber
07.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Manager
Texas Auto Value
03.2020 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated arrangements with customers for product needs, including pricing, delivery schedules and discount terms.
- Filed records to keep system efficient and information organized.
- Gained expert knowledge of Automobile operations, market conditions, and trends.
- Taught junior employees how to perform tasks such as appraising vehicles by looking at the current market trends, and how to communicate/negotiate with customer
Maintenance Technician
The Tipton Group
02.2019 - 02.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
HVAC Technician
Air Service Co.
05.2018 - 02.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Filled out detailed work orders for each job completed.
Restaurant Waiter
BoomerJacks Bar and Grill
03.2017 - 05.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Team Leader
Braums Ice Cream And Dairy
09.2015 - 02.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Martin High School
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
Timeline
Operations Manager/Lead Service Technician
Victory Appliance Repair LLC
06.2022 - Current
Driver
Uber
07.2021 - 07.2022
Sales Manager
Texas Auto Value
03.2020 - 07.2021
Maintenance Technician
The Tipton Group
02.2019 - 02.2020
HVAC Technician
Air Service Co.
05.2018 - 02.2019
Restaurant Waiter
BoomerJacks Bar and Grill
03.2017 - 05.2018
Team Leader
Braums Ice Cream And Dairy
09.2015 - 02.2017
High School Diploma -
Martin High School
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