Summary
Overview
Work History
Education
Skills
Timeline
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Ethan McDonough

Walpole,MA

Summary

Dynamic and results-oriented individual with proven leadership skills and a track record of driving team success. Proficient in strategic planning, problem-solving, and fostering a collaborative work environment. Communication and team management abilities, consistently meet goals and deliver innovative solutions. Eager to contribute to team success and further develop professional skills through a positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Hockey Referee

Referees Crease
04.2021 - Current
  • Maintained order during games through effective communication with coaches and players.
  • Demonstrated adaptability when faced with unexpected game situations or challenges, resulting in minimal disruptions to gameplay.
  • Handled disputes calmly and effectively, diffusing tense situations between teams during matches.
  • Assessed game penalties for rule violations and ejected players with serious conduct violations.
  • Contributed to a positive game atmosphere by maintaining professionalism at all times, both on and off the ice.

Restaurant Server

Sheraton Hotels
04.2023 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Team Leader

Tropical Smoothie Cafe
04.2021 - 04.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

Bachelor of Science - Finance

University of Louisville
Louisville, KY
06.2027

High School Diploma -

Hoosac School
Hoosick, NY
06.2021

Skills

  • Client Relations
  • Team Collaboration
  • Adaptive Leadership Style
  • Strong Work Ethic
  • Dependable and Responsible

Timeline

Restaurant Server

Sheraton Hotels
04.2023 - 08.2023

Hockey Referee

Referees Crease
04.2021 - Current

Team Leader

Tropical Smoothie Cafe
04.2021 - 04.2023

Bachelor of Science - Finance

University of Louisville

High School Diploma -

Hoosac School

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Ethan McDonough