Ethan McGee Hicks
Oconomowoc,WI
Summary
Proven leader with extensive experience at Jimmy John's Franchise, adept in operations management and team motivation. Excelled in leveraging analytics for business improvements, enhancing customer service to generate repeat business, and implementing a mentoring program to boost employee engagement. Skilled in product and service knowledge and strategic planning, achieving significant performance enhancements.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jimmy John's Franchise
02.2019 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Bartender
The Club at Lac La Belle
05.2020 - 11.2020
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Installation Assistant
Early Systems Inc Audio and Video
06.2017 - 12.2017
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed new equipment in multiple customer locations.
- Set up and tested equipment in customer locations.
Education
No Degree - Hospitality Management
Waukesha County Technical College
Pewaukee, WI2025
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06.2019
Skills
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Team motivation
- Cost Control
- Strategic Planning
- Performance reviewing
- Money Handling
- Staff Management
- Google Drive
Timeline
Bartender
The Club at Lac La Belle
05.2020 - 11.2020
Assistant Manager
Jimmy John's Franchise
02.2019 - 07.2024
Installation Assistant
Early Systems Inc Audio and Video
06.2017 - 12.2017
No Degree - Hospitality Management
Waukesha County Technical College
High School Diploma -
Oconomowoc High School
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