Ethan Miramontes

• Enhanced customer experience by providing attentive and personalized service during their dining visit.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in high customer satisfaction.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Resolved customer complaints promptly and professionally, while maintaining positive relationships with patrons.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
• Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
• Helped staff members with adjusting their time sheets and punch times.

Reference

Regional Manager - Zahia Morad

Cell: (510) 850-4723

• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Oversaw event operations to keep running smoothly.
• Managed groups of volunteers to help assist runners along the course
• Tightly worked with police officers to help shut streets and lanes down to ensure the safety of the runners

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers by answering questions and fulfilling requests.
• Worked closely with managers and other employees to solve problems and handle customer concerns.
• Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Memorized entire menu to better help customers and take orders efficiently.

• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Helped organize and manage successful events with attendance of over 200 people.
• Implemented event protocols to maintain safety and security of all attendees.
• Patrolled large property and helped ensure guests safety.
• Assisted guests with accessing venues.