Ethan Mitchell
Grand Forks,ND
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
3
3
years of professional experience
Work History
Customer Service Representative II
Gate City Bank
Grand Forks, ND
07.2024 - Current
- Educated customers about the features of different types of bank accounts available.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Resolved problems or discrepancies concerning customers' accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed routine transfers, deposits and bill payments.
- Modified, opened and closed customer accounts.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Performed special services for customers, ordering bank cards and checks.
- Developed financial plans for customers based on their individual needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Universal Banker
Starion Bank
Bismarck, ND
05.2023 - 08.2023
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Completed routine transfers, deposits and bill payments.
- Assisted customers by answering banking questions and recommending solutions.
- Completed daily cash balancing and operated ATMs.
Grounds Maintenance Worker
Hawktree Golf Course
Bismarck, ND
05.2022 - 08.2022
- Installed and maintained automatic irrigation systems for optimal care of lawns and bedding plants.
- Prepared property for winter conditions using weather-proofing materials.
- Used hand-held tools to maintain green spaces.
- Transported mulch, soil and sand using shovel and rake.
- Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
- Enhanced commercial and residential properties by repairing fencing, equipment and sidewalks.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Moved leaves and grass clippings using leaf blower.
Education
Bachelor of Science - Accounting
University of North Dakota
Grand Forks, ND05.2026
Skills
- Analytics and Reporting
- Teamwork and Collaboration
- Managing Complaints
- Positive Attitude
- New Account Setup
- Teller Support
- Financial Institution Regulations
- Account Services
- Bank Sales
- Customer Service
Accomplishments
- Captain of the football and wrestling team my senior year
- Graduated high school with a 3.7 GPA
- Won the presidents award for academics
Timeline
Customer Service Representative II
Gate City Bank
07.2024 - Current
Universal Banker
Starion Bank
05.2023 - 08.2023
Grounds Maintenance Worker
Hawktree Golf Course
05.2022 - 08.2022
Bachelor of Science - Accounting
University of North Dakota
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