Ethan Moehrig

Role Summary:

Responsible for maintaining, upgrading, and securing a VMware environment primarily hosting Windows servers, along with a few Linux servers supporting miscellaneous services. Additionally, managed Microsoft 365, Door Access Control, and Phone Services. Led projects to establish a fully independent environment for the Computer Information Systems and Security department and contributed to hosting cybersecurity events.

• Led project to standup a network and virtual environment for Computer Information Systems and Security department. Providing access for faculty and students to a virtual sandbox, lab systems, and a platform for cybersecurity events and competitions.
• Lowered the attack surface of the school's environment by remediating over a 1000 vulnerabilities.
• Started open conversations with multiple departments as a department liaison for the ITS department to optimize workflows
• Created a solution to connect our Hybrid domain with our new alert system by writing a script allowing our different user groups to seamlessly access panic buttons from their phones.
• Initiated and led discussions with vendors to establish academic partnerships with industry leaders, including VMware, Palo Alto, Cisco, Microsoft, and Red Hat.

Role Summary:

Operated in a fast-paced Managed Security Service Provider (MSSP) environment, managing multiple client Microsoft 365 tenancies and maintaining their server infrastructures. Responsibilities included promptly resolving trouble tickets, addressing escalated issues, and ensuring client satisfaction through effective communication and de-escalation strategies when necessary.

• Wrote scripts to help automate processes and increase worker productivity.
• Stood up a virtual environment for the Helpdesk team to work in for testing and assisting in optimizing team performance on tasks.
• Helped with the triage and on boarding of new clients making sure to understand their needs and concerns.
• Educated customers about available products and services that may enhance their operations.
• Conducted research on emerging technologies in order to recommend upgrades or enhancements.

Role Summary:

Worked in a dynamic Managed Security Service Provider (MSSP) environment, overseeing the administration of multiple client Microsoft 365 tenancies and managing their server environments. Focused on efficiently resolving technical issues, handling escalations, and maintaining strong client relationships through proactive communication and effective conflict resolution.

• Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
• Responded to user inquiries about hardware and software, explaining features and resolving questions.
• Utilized enterprise desktop management tools to remotely assist others and deploy software.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Role Summary:

Collaborated with clients to transform their designs into responsive web pages, ensuring alignment with their expectations and maintaining theme continuity. Edited photos for website designs to achieve cohesive visual aesthetics. Additionally, supported the setup of new client locations by installing and configuring necessary equipment.

• Converted client designs from Photoshop and Powerpoint into responsive web pages
• Collaborated with a team of developers to formulate consistency within websites
• Worked with Elementor’s extensive utilities to develop client websites
• Worked within Freedcamp’s collaborative project manager to focus on tasks and fixes.