Ethan Mote
Edmond,OK
Summary
Driven Service Coordinator with a proven track record at Discount Tire, adept in Solid Works Designing and enhancing team collaboration. Excellently managed service teams, achieving a significant increase in customer satisfaction and loyalty through effective problem-solving and relationship building. Skilled in FEA and failure analysis, ensuring high-quality mechanical solutions. Experienced with mills, lathes and sheet metal.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Discount Tire
02.2021 - Current
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service.
- Communicated with clients and service providers to provide updates on work progress.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science - Mechanical Engineering
Oklahoma State University
Stillwater, OK05.2026
Skills
- Solid Works Designing and Drawings
- Prototype Development
- FEA and failure analysis
- Team Collaboration
- Documentation
- Problem-solving skills
- Mechanical Equipment Repair
- Relationship building and rapport
- Structural analysis
- Thermodynamics
Timeline
Service Coordinator
Discount Tire
02.2021 - Current
Bachelor of Science - Mechanical Engineering
Oklahoma State University
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