Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Nash

Bellingham,WA

Summary

I'm an experienced Technical Support Representative with a strong background in efficiently resolving complex technical issues while providing a great customer experience! I'm adept at diagnosing and resolving software and hardware issues. I've demonstrated the ability to guide customers through step-by-step solutions while maintaining high engagement levels, and I have a proven capacity for proactive problem-solving, critical thinking, and quick decision-making.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

T-Mobile Call Center
Bellingham, WA
01.2021 - 04.2025
  • Acquired proficiency in various programs and systems for effective customer support.
  • Utilized multitasking skills to assist customers while researching accounts and policies.
  • Maintained a positive demeanor during challenging interactions, focusing on resolution while retaining the customer experience.
  • Employed active listening and probing questions to identify and diagnose issues efficiently.
  • Customized explanations of troubleshooting steps based on customer knowledge and personality.
  • Achieved recognition as a top performer at the site and nationally for exceptional service.
  • Guided customers through troubleshooting processes while ensuring clarity and understanding.

Sales Technician

Office Depot
Marysville, Washington
05.2018 - 12.2020
  • Resolved physical and software issues for computers, cell phones, printers, and other devices.
  • Acquired extensive knowledge of an array of consumer electronics to enhance my ability to assist customers.
  • Transformed negative customer experiences into positive interactions through effective communication.
  • Often executed print center duties while completing electronic repairs and addressing customer inquiries.
  • Provided actionable hardware and software recommendations to optimize device performance.
  • On top of providing repair services, I was also a top seller of our tech support plans.

Team Member

Jimmy Johns
Arlington, WA
09.2017 - 02.2018
  • Achieved high efficiency in a fast-paced environment while managing customer orders, sandwich preparation, and cleaning tasks.
  • Delivered exceptional customer service through quick and proficient responses to orders.

Education

High school or equivalent -

Everett Community College
Everett, WA
01.2017

Skills

  • Goal-oriented and self-motivated
  • Customer service excellence
  • Electronics repair and troubleshooting
  • Product recommendations and insights
  • Effective communication skills
  • Conflict resolution strategies
  • Quick learning ability
  • Technology expertise and knowledge
  • High ambition for success

Timeline

Technical Support Representative

T-Mobile Call Center
01.2021 - 04.2025

Sales Technician

Office Depot
05.2018 - 12.2020

Team Member

Jimmy Johns
09.2017 - 02.2018

High school or equivalent -

Everett Community College

Similar Profiles

CREATE PROFILE