Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ethan Navatier-Bickhart

CyberSecurity
Tamaqua,PA

Summary

Seeking an opportunity to expand my skills and knowledge, and secure a position with a great company that can expand my knowledge with my contributing and loyal efforts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
years of professional experience
1
Certification

Work History

Old Forge

01.2017 - Current

Job overview

  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Managed food resources, memorized orders and coordinated customer service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Prepared specialty desserts for customers for special occasions.

SUBWAY®Restaurants

Sandwich Artist
02.2017 - 11.2018

Job overview

  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.

Weis Markets Inc

Cashier/OnlineShopper/SelfScanAttendant
01.2016 - 02.2017

Job overview

  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with other associates to support cashiers and management needs.
  • Trained new cashier team members in customer service and money handling processes.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Helped clients transport large or bulky items into vehicles.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

Danville Area Shs

High school diploma

University Overview

  • Extracurricular Activities: [Activity]

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Interpersonal Communication
  • Decision-Making
  • Organization and Time Management
  • Self-Motivated
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Critical Thinking
  • Attention to Detail
  • Cultural Awareness
  • Teambuilding
  • Teamwork and Collaboration
  • Excellent Communication
  • Hard Working

Certification

  • Apple Certified
    Associate - Mac
    Integration 10.12

Timeline

Sandwich Artist

SUBWAY®Restaurants
02.2017 - 11.2018

Old Forge
01.2017 - Current

Cashier/OnlineShopper/SelfScanAttendant

Weis Markets Inc
01.2016 - 02.2017

Danville Area Shs

High school diploma

Bloomsburg University of Pennsylvania

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Ethan Navatier-BickhartCyberSecurity