Ethan Ngo
Canton
Summary
As a 22-year-old with three years of military service, I have developed strong critical thinking, problem-solving, and organizational skills. I was entrusted by the Department of Defense with maintaining high-value aircraft and leading my base’s Honor Guard program, ensuring the highest standards during official military ceremonies. These roles required precision, accountability, and the ability to perform effectively in high-stress environments.
In addition, I bring leadership and operational experience as a Restaurant Supervisor, where I oversaw daily operations, supervised staff, ensured compliance with safety and service standards, and resolved customer concerns efficiently in fast-paced environments. I also have experience as a Surveillance Specialist, responsible for monitoring live and recorded footage to protect company assets, identify suspicious activity, document detailed reports, and ensure compliance with regulations and internal policies.
Known for my strong work ethic, reliability, and adaptability, I earned the trust of my supervisors and am quick to learn new responsibilities. My combined background in military service, surveillance, and customer-facing leadership roles has strengthened my ability to work well with diverse teams while consistently delivering excellent service.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Lab 13
09.2025 - 10.2025
- Supervised daily restaurant operations to ensure efficient service, food quality, and guest satisfaction.
- Led, trained, and supported staff to maintain high performance, professionalism, and teamwork.
- Assisted in scheduling, opening and closing procedures, and shift coverage to ensure smooth operations.
- Addressed guest concerns and resolved issues promptly to maintain a positive dining experience.
- Monitored cleanliness, safety, and food handling standards in compliance with health and sanitation regulations.
- Coordinated with kitchen and front-of-house teams to ensure timely service and operational efficiency.
- Enforced company policies and standards while promoting a positive and respectful work environment.
Surveillance Specialist
Encore Boston Harbor
02.2025 - 09.2025
- Protected company assets by monitoring live and recorded surveillance camera footage throughout the casino floor.
- Identified and prevented cheating, gaming violations, and suspicious activity; conducted investigations and prepared detailed, accurate reports.
- Maintained up-to-date knowledge of Massachusetts gaming regulations and demonstrated thorough understanding of all casino games and procedures.
- Collaborated with other departments to ensure smooth casino operations, compliance, and overall functionality.
Aircraft Structural Maintenance Journeyman
United States Air Force
11.2021 - 11.2024
- As a 5-Level Aircraft Structural Maintainer in the U.S. Air Force, I was responsible for inspecting, repairing, and maintaining the structural integrity of aircraft, including fuselage, wings, and landing gear. I conducted detailed inspections to identify damage, corrosion, and wear, utilizing technical manuals and diagnostic equipment to assess and resolve structural issues. My work involved hands-on repairs, including sheet metal fabrication, riveting, and composite work, as well as non-destructive testing (NDT) to ensure aircraft safety and airworthiness. I followed strict safety protocols, ensured compliance with Air Force maintenance standards, and documented all repairs in maintenance records. I also collaborated with team members to maintain mission readiness, train junior personnel, and support overall aircraft operational efficiency. My role contributed directly to the aircraft's readiness, safety, and mission success by minimizing downtime and enhancing structural integrity.
Base Honor Guardsman
United States Air Force
11.2022 - 11.2023
- As a Base Honor Guardsman, I was responsible for representing the U.S. Air Force during military honors ceremonies, official events, and public functions, performing duties such as presenting the colors, conducting flag-folding and gun salute ceremonies, and providing honors at funerals and memorial services. I demonstrated exceptional attention to detail and discipline in performing precise ceremonial drills, while upholding the highest standards of uniform appearance and professionalism. In addition to my ceremonial duties, I served as a trainer, instructing new honor guardsmen in drill movements, ceremony protocols, and uniform standards, ensuring team readiness for high-profile events. I also acted as the backup scheduler, managing personnel availability and ensuring proper coverage for events, coordinating schedules, and making adjustments as needed to maintain operational efficiency. My role required excellent communication, leadership, and organizational skills, as well as a deep respect for military traditions and the Air Force’s core values of integrity, service, and excellence. Through these responsibilities, I contributed to the morale and esprit de corps of the base, while ensuring all ceremonial duties were performed flawlessly and in accordance with Air Force standards.
Customer Service Associate
Frugal Fannies
07.2020 - 11.2021
- As a Floor Associate at Frugal Fannies, I was responsible for providing exceptional customer service while maintaining a clean, organized, and welcoming shopping environment. My duties included assisting customers in selecting clothing and accessories, offering product recommendations, and ensuring that customers had an enjoyable shopping experience. I actively participated in stocking merchandise, organizing displays, and ensuring that the store's layout reflected current promotions and seasonal trends. I also assisted with product tagging, pricing, and inventory management to maintain stock levels and product availability. Additionally, I worked closely with the team to keep the sales floor neat, ensuring clothing racks were well-organized and merchandise was easy to browse. As part of my role, I handled customer transactions at the register, processed returns, and addressed customer concerns or inquiries with professionalism and a focus on customer satisfaction. My ability to multitask, attention to detail, and positive attitude contributed to a smooth, efficient store operation and a positive shopping experience for all customers.
Customer Service Associate
Walgreens
04.2019 - 01.2020
- As a Customer Service Associate at Walgreens, I was responsible for delivering excellent customer service while performing a variety of duties both on the sales floor and at the register. On the sales floor, I assisted customers by providing product information, guiding them to the right aisles, and ensuring the store was clean, organized, and well-stocked. I actively participated in merchandising, restocking shelves, and setting up promotional displays to ensure an attractive and functional shopping environment. I also assisted in maintaining inventory levels, conducting stock checks, and ensuring products were properly labeled and priced.
- At the register, I handled customer transactions efficiently and accurately, processing purchases, processing returns or exchanges, and ensuring all transactions were completed with attention to detail. I maintained a high level of customer service by greeting customers, answering their questions, and resolving any issues in a timely and professional manner. I also operated the point-of-sale (POS) system, processed payments, and promoted store loyalty programs, credit cards, and seasonal promotions to customers.
- My role required strong multitasking abilities, a focus on providing a positive customer experience, and effective communication with both customers and team members. My dedication to maintaining a smooth and welcoming store environment contributed to customer satisfaction and the overall success of the store.
Education
Associate of Applied Science - Aviation Maintenance Technology
Community College of the Air Force
Montgomery, Alabama11.2023
High School Diploma - undefined
Canton High School
Canton, Massachusetts06.2021
Skills
- Leadership
- Attention to detail
- Organization
- Adaptability
- Time Management
- Problem Solving
- Project Management
- Customer Service
- Communication
- Public Speaking
Timeline
Restaurant Supervisor
Lab 13
09.2025 - 10.2025
Surveillance Specialist
Encore Boston Harbor
02.2025 - 09.2025
Base Honor Guardsman
United States Air Force
11.2022 - 11.2023
Aircraft Structural Maintenance Journeyman
United States Air Force
11.2021 - 11.2024
Customer Service Associate
Frugal Fannies
07.2020 - 11.2021
Customer Service Associate
Walgreens
04.2019 - 01.2020
High School Diploma - undefined
Canton High School
Associate of Applied Science - Aviation Maintenance Technology
Community College of the Air Force