Ethan Nimmer
Colgate,WI
Summary
I am a friendly and customer oriented assistant manager with extensive experience in team management and employee training. I excel in enhancing customer satisfaction by giving a personal interaction while making quality food. I am proficient at professional communication and solving conflict in order to focus on cultivating a positive work environment.
Overview
4
4
years of professional experience
Work History
Senior Shift Leader
Cafe Zupas
04.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high quality customer service.
- Lead FOH team members to ensure proper opens and closes.
- Trained and mentored new staff on operational procedures and company standards.
- Implemented process improvements to enhance productivity and reduce wait times.
- Managed inventory levels while coordinating with suppliers to maintain stock availability.
- Boosted customer satisfaction rates by addressing concerns promptly and professionally.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with management to improve sales growth and operational efficiency.
- Enhanced employee performance with regular coaching sessions and constructive feedback.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
Crew Member
Culver's Restaurant
07.2021 - 03.2023
- Delivered exceptional customer service by ensuring satisfaction and fostering repeat patronage.
- Worked register, drive-thru, kitchen, and other areas.
- Maintained high standards of food safety and cleanliness.
- Assisted in training new crew members on operational procedures and customer interaction protocols.
- Lead FOH closings and openings.
- Enhanced quality of menu items by implementing the best practices for food preparation.
- Resolved customer inquiries and complaints
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities by handling multiple orders simultaneously without compromising quality or efficiency.
- Boosted repeat customer rates by providing friendly and engaging service.
Education
Bachelor of Arts - Composition And Technology
University of Wisconsin, Milwaukee
Milwaukee, WI12-2029
High School Diploma -
Germantown High School
Germantown, WI06-2021
Skills
- Directing smooth operations
- Employee training
- Positive attitude
- Strong verbal and written communication
- Team leadership
- Conflict resolution
- POS system operation
- Sales and upselling
Timeline
Senior Shift Leader
Cafe Zupas
04.2023 - Current
Crew Member
Culver's Restaurant
07.2021 - 03.2023
Bachelor of Arts - Composition And Technology
University of Wisconsin, Milwaukee
High School Diploma -
Germantown High School