Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ethan Norman

Alton,IL

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. I give 150% every time. I want to win.

Overview

6
6
years of professional experience

Work History

Sales Associate

Pundmann Ford Motor Company
08.2023 - Current
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Napleton Honda
08.2022 - 08.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about features, size, capabilities, as well as vehicle availability, and servicing.
  • Worked with Team member's to create video's on social media drive-in business and increase sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Averaged 13 cars sold per month
  • Spent 30 minutes a day training - Videos - Note Taking - Objection Flashcards

Manager

Panera Bread
03.2020 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Adjusted Cafe's Condition, Work Status, Labor, and Production as needed.
  • Talk with Associates - In/Out of position (Provide Training to Associates, Encourage questions, and make sure work area is fully stocked.
  • Complete Daily cleaning list and temperature logging properly in a time efficient manner.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully became the #1 Cafe' in the STL region.

Associate Trainer/Zone Leader

Panera Bread
03.2019 - 03.2020
  • Properly consolidated various types of order's (To-Go, For Here, Pick-Up, Delivery)
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Increased employee productivity by conducting targeted skill development workshops.
  • Maintained effective, consistent communication with managers, and peers.
  • Provided coaching and mentoring to employees.
  • Performed cash and card transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Properly put away products and resources being delivered.
  • Maintained Cafe' health and hygiene standards.

Education

High School Diploma -

Alton High School
Alton, IL
05-2018

Skills

  • Exceptional customer service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Multi-tasking strength
  • Reliable and punctual
  • Outgoing Personality
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Highly Self-Motivated
  • Listening Skills

Interests

  • Auto Repair/Restoration
  • Video Gaming
  • Gym Workouts
  • Videography and Editing
  • Personal Development and Self-Improvement
  • I have a passion for Exotic/Luxury Vehicles


Timeline

Sales Associate

Pundmann Ford Motor Company
08.2023 - Current

Sales Associate

Napleton Honda
08.2022 - 08.2023

Manager

Panera Bread
03.2020 - 08.2022

Associate Trainer/Zone Leader

Panera Bread
03.2019 - 03.2020

High School Diploma -

Alton High School

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Ethan Norman