CAROLINE GOODMAN
Whitetop,VA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
Work History
Office Assistant
Goodman and Boston
West Jefferson, USA
07.2023 - Current
- Successfully managed front office operations, ensuring smooth and efficient daily operations
- Demonstrated exceptional customer service skills, maintaining positive relationships with clients and visitors
- Effectively handled a high volume of incoming calls, inquiries, and appointments
- Proficiently utilized computer systems and software to manage scheduling, data entry, and record-keeping
- Excellent customer service skills demonstrated through consistently high customer satisfaction ratings
- Strong communication and interpersonal skills to build relationships and rapport with customers
Retail Sales Associate
TJMaxx
Boone, USA
07.2022 - 12.2022
- Utilized strong product knowledge to effectively upsell and cross-sell merchandise, achieving consistently high sales targets
- Collaborated with team members to merchandise and maintain store displays, ensuring an appealing and organized shopping environment
Front Office Receptionist
Goodman and Boston CPA
West Jefferson, USA
01.2022 - 04.2022
- Successfully managed front office operations, ensuring smooth and efficient daily operations
- Demonstrated exceptional customer service skills, maintaining positive relationships with clients and visitors
- Effectively handled a high volume of incoming calls, inquiries, and appointments
- Proficiently utilized computer systems and software to manage scheduling, data entry, and record-keeping
- Excellent customer service skills demonstrated through consistently high customer satisfaction ratings
- Strong communication and interpersonal skills to build relationships and rapport with customers
Sales Associate
Sisters on Main
West Jefferson, USA
07.2021 - 09.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed trusting relationships with customers by making personal connections.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
HEALTHCARE MANAGEMENT -
Liberty University
Lynchburg, VA02.2025
HIGH SCHOOL DIPLOMA -
Ashe County High School
West Jefferson, NC05.2023
Skills
- Typing
- Time management
- Organization
- Communication
- Scheduling software
- Multi-tasking
- Phone etiquette
- Customer service
References
References available upon request.
Timeline
Office Assistant
Goodman and Boston
07.2023 - Current
Retail Sales Associate
TJMaxx
07.2022 - 12.2022
Front Office Receptionist
Goodman and Boston CPA
01.2022 - 04.2022
Sales Associate
Sisters on Main
07.2021 - 09.2021
HEALTHCARE MANAGEMENT -
Liberty University
HIGH SCHOOL DIPLOMA -
Ashe County High School
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