Ethan OConnor
Cottage Grove,United States
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Crumbl Cookie
12.2023 - Current
- Utilized strong communication skills in establishing relationships with both team members and clients, resulting in increased productivity and customer satisfaction
- Led team meetings, facilitating open communication to ensure all members were heard and understood
- Managed and enhanced various community outreach initiatives that resulted in an increase in brand awareness and customer engagement
- Cultivated a generous and supportive environment, resulting in higher employee satisfaction rates
- Demonstrated high levels of self-motivation in managing a team of 20 employees, leading to increased productivity and efficiency
- Applied meticulous due diligence in overseeing financial operations, resulting in significant cost savings and efficiency improvements
- Led a team in developing and executing continuous improvement initiatives to streamline processes
- Used Manage Day skill to coordinate team tasks, ensuring timely completion of projects and meeting business objectives
- Implemented various Performance Management strategies to identify areas for improvement and ensure alignment with company goals
- Demonstrated exceptional leadership skills in driving process improvement efforts, leading to substantial cost savings and quality enhancement
- Implemented strategies to enhance Customer Experience, resulting in improved brand loyalty and customer engagement
- Anticipates potential challenges in project execution and proactively devised effective mitigation plans
Scheduler
Fairview Health Services
07.2023 - 10.2023
- Managed daily staffing across three hospitals, serving as primary contact for shift changes and overseeing staff allocation using Microsoft Office Suite
- Ensured efficient handover of shifts and utilized data analysis for effective business decision-making
- Successfully coordinated with cross-functional teams to ensure optimal patient care and efficient service delivery
- Scheduled for up to five hospital units at a time during the 12-hour shift
Administrator/Installer
Universal Service Inc
04.2022 - 07.2023
- Utilized critical thinking skills and computer literacy to improve project management systems, enhancing team efficiency
- Ensured effective communication regarding supply and quality control while aiding in fiber installation planning
- Managed emails and designed construction maps using advanced software
- Processed 10 work orders per day ensured completeness and sent to the billing
- Pre-screened work sites for best route of install
Service Advisor
Merit Chevrolet
04.2021 - 07.2022
- Oversaw service area while delivering high-quality customer service, resulting in positive reviews
- Coordinated appointments and handled customer issues, working on commission in a dynamic setting
- Streamlined repair estimates and warranty approvals, collaborating with the team for efficient processes
- Leveraged time management skills to prioritize tasks and improve operations
- Implemented Quality Service practices to enhance customer satisfaction and team performance
- Exemplified strong consistency in implementing strategic plans and achieving key performance indicators
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Inver Grove Ford
07.2020 - 04.2021
- Managed Quick Lane service area with strong communication and detail-oriented skills
- Demonstrated potential by efficiently coordinating in a fast-paced environment, handling customer services issues, improving team dynamics, and boosting profits
- Also assisted customers with payment plans based on their credit reports
- Effectively led a diverse team, focusing on improving Employee Performance and achieving company goals
- Managed team through successful implementation of policies to streamline operations and improve productivity
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Sales Manager
Valvoline Instant Oil Change
07.2019 - 04.2020
- Managed daily operations of 2-3 car bays, staff scheduling, and inventory
- Oversaw vehicle claims, technician training, policy adherence, and customer communications
- Conducted performance reviews, ensured quality control, and assigned tasks in high-pressure situations
- Executed strategic business development initiatives and account management, resulting in revenue growth and client satisfaction
- Implemented efficient new hire training and professional development programs, improving team performance and morale
- Utilized time management, sales strategies, and coaching to increase productivity
- Showcased presentation skills and emotional intelligence in conflict resolution to enhance team dynamics
- Fostered a positive work environment through awareness of team dynamics and advanced coaching skills, promoting growth and high morale
- Provided dedicated guidance and mentoring to staff members, fostering an environment of growth and development
- Successfully used ability to Build Relationships with both internal team members and external clients, leading to increased customer satisfaction and overall productivity
- Offered comprehensive leadership in all aspects of team management, including hiring, training, and performance reviews
- Managed and Assisted a team of 10-12 employees in achieving departmental sales goals
- Implemented strategic information sharing processes to streamline team communication and enhance project outcomes as a Manager
- Developed strategic partnerships with community organizations to promote brand awareness and corporate responsibility
- Managed relationships with key community organizations to drive engagement and awareness
- Applied effective relationship building techniques to maintain positive rapport with clients, employees and stakeholders
- Guided team members and provided Supportive feedback to ensure successful project completion
- Ensured employees had a clear understanding of how their medical insurance, dental insurance and health insurance would affect them
- Managed a diverse team of employees utilizing effective Human Resources Management techniques
- Implemented strategies for improving positive employee relations, resulting in high staff retention rates
Education
Master of Science - Nursing
Herzing University
Minneapolis, MN08-2026
Bachelor of Science - Health Science
Purdue Global
West Lafayette, IN01-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
- Conflict resolution
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Manager
Crumbl Cookie
12.2023 - Current
Scheduler
Fairview Health Services
07.2023 - 10.2023
Administrator/Installer
Universal Service Inc
04.2022 - 07.2023
Service Advisor
Merit Chevrolet
04.2021 - 07.2022
Service Advisor
Inver Grove Ford
07.2020 - 04.2021
Sales Manager
Valvoline Instant Oil Change
07.2019 - 04.2020
- Basic Life Support Certification (BLS)
- First Aid Certification
Master of Science - Nursing
Herzing University
Bachelor of Science - Health Science
Purdue Global
Similar Profiles
Ke'mar DimerrsonKe'mar Dimerrson
Cashier at Crumbl CookieCashier at Crumbl Cookie
Fernanda AguirreFernanda Aguirre
Shift Lead at Crumbl CookieShift Lead at Crumbl Cookie
Kilisha BellKilisha Bell
Shift Lead at Crumbl CookieShift Lead at Crumbl Cookie