Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Oursbourn

Lubbock,TX

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Walgreens Boots Alliance. Skilled in cash handling and problem-solving, adept at training employees and resolving customer issues effectively. Demonstrates exceptional decision-making capabilities and a customer service focus, contributing to significant improvements in workplace efficiency and safety.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens Boots Alliance
10.2022 - 03.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Front Desk Receptionist

Arbor Inn and Suites
04.2019 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Convenience Store Clerk

United Supermarkets
03.2018 - 02.2019
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.

Education

No Degree - Mechanical Engineering

Texas Tech University
Lubbock, TX

No Degree - Pharmacy Technician

Pharmacy Tech Scholar
Florida
05.2024

High School Diploma -

Frenship High School
Wolfforth, TX
05.2017

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Workplace Safety
  • Operations Monitoring
  • Cash Handling
  • Problem-Solving

Certification

  • Certified Pharmacy Technician, PTCB - August 2024

Timeline

Shift Lead

Walgreens Boots Alliance
10.2022 - 03.2024

Front Desk Receptionist

Arbor Inn and Suites
04.2019 - 09.2022

Convenience Store Clerk

United Supermarkets
03.2018 - 02.2019

No Degree - Mechanical Engineering

Texas Tech University

No Degree - Pharmacy Technician

Pharmacy Tech Scholar

High School Diploma -

Frenship High School

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Ethan Oursbourn