Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Overby

Richmond,VA

Summary


Enthusiastic and detail-oriented college student that is also skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Seeking a challenging position with a progressive, growth-oriented organization that thoroughly utilizes proven abilities, skills, and experiences.

Overview

3
3
years of professional experience

Work History

General Warehouse Associate

Bay Area Powersports
05.2024 - 08.2024
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Lead Sales Associate

Food Lion
05.2023 - 09.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Performed inventory control procedures to manage stock.
  • Handled cash register operations and customer transactions to process payments.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.

Customer Service Associate

Food Lion
05.2021 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Implemented and developed customer service training processes.
  • Created and maintained detailed database to develop promotional sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.

Education

BBA - Economics

Virginia Commonwealth University
Richmond, VA
05.2027

High School Diploma -

Peninsula Catholic High School
Newport News, VA
05.2023

Skills

  • Packaging and Labeling
  • Heavy Lifting
  • Loading and unloading
  • Excellent interpersonal and communication skills, both written and verbal
  • Proficient in microsoft Office Suite
  • Ability to analyze data and provide insightful recommendations
  • Strong organizational skills and attention to details
  • Shipping and receiving
  • Order Fulfillment
  • Material Handling
  • Inventory Tracking
  • Warehouse Logistics
  • Order Preparation

Timeline

General Warehouse Associate

Bay Area Powersports
05.2024 - 08.2024

Lead Sales Associate

Food Lion
05.2023 - 09.2023

Customer Service Associate

Food Lion
05.2021 - 04.2023

BBA - Economics

Virginia Commonwealth University

High School Diploma -

Peninsula Catholic High School
Ethan Overby