Ethan PELINO
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level IT Help Desk Support position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Web Developer/IT Support Consultant
Paxton Plumbing Services, LLC
03.2019 - Current
- Provided front-end website development using WordPress, Wix, Elementor, and other editing software.
- Provided additional company documentation and deliverables, including invoice designs, business card designs, and graphics for their website using Adobe Creative Cloud software and Canva.
- Completed full redesigns of existing websites to improve navigation, enhance visuals, and strengthen search engine rankings.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Researched and identified solutions to technical problems.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Customer Service Associate Cashier
Publix Grocery Store
04.2021 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Journalism
James Madison University
Harrisonburg, VA12.2018
Skills
- Website Optimization
- Software Best Practices
- Technical Analysis
- Windows 10
- Troubleshooting
- CSS
- Content Management Systems
- Oral and Written Communications
- Help Desk Support
- Software Diagnosis
- Information Protection
- Hardware Diagnostics
- TCP/IP
- Microsoft 365
- Windows Server 2019
- VirtualBox
- Active Directory
- Staff education and training
- PC component diagnostics
- Desktop support
Certification
- Google IT Support Professional Certificate, Coursera - November 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Associate Cashier
Publix Grocery Store
04.2021 - 08.2023
Web Developer/IT Support Consultant
Paxton Plumbing Services, LLC
03.2019 - Current
Bachelor of Arts - Journalism
James Madison University