Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments
References
Timeline
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Ethan Pharr

Florence,AL

Summary

Results-driven Manager & Senior Account Specialist with 12 years of experience in enhancing operational efficiency and elevating client satisfaction. Demonstrated success in financial reporting, team training, and community engagement, resulting in notable sales growth and optimized processes. Skilled in negotiation and contract management, dedicated to fostering innovation and achieving favorable business outcomes.

Overview

13
13
years of professional experience

Work History

MANAGER & SENIOR ACCOUNT SPECIALIST

State Farm Insurance
Florence, AL
06.2017 - Current
  • Train teams on State Farm platforms, ensuring compliance, and effective procedures.
  • Assist clients with mutual funds, mortgages, insurance, and banking solutions.
  • Organize community events, fostering strong relationships with local businesses.
  • Streamline client onboarding, boost customer retention, and increase sales by 42% since 2017.

Note: I only worked part-time from November 2021 to November 2023.

FEDERAL CONTRACT SPECIALIST (FAC-C 1)

General Service Administration
Kansas City, MO
11.2021 - 11.2023
  • Performs pre- and post-award duties, including monitoring the contractor's performance, ensuring contract compliance, ensuring payments are processed, and executing and documenting conventional contract modifications.
  • Develops and prepares contract solicitations and modifications, incorporating appropriate language, specifications, and clauses based on various factors (market conditions, customer requirements, quantities required, etc.).
  • Negotiates well-defined and well-precedented contracts, and assists higher-graded Contract Specialists in negotiating more complex contracts.
  • Completed FAC-C 1 certification, GSA Start, and College Pathways Program.

INSURANCE SPECIALIST

Allstate Long Lewis
Muscle Shoals, AL
03.2017 - 06.2017
  • Developed targeted marketing strategies, increasing customer engagement, and sales.
  • Guided policyholders through claims processes, ensuring timely and accurate resolutions.
  • Customized insurance coverage to meet individual client needs, enhancing customer satisfaction.
  • Partnered with team members to streamline claims processing, reducing resolution time by 24%, and improving efficiency.

BANK TELLER AND COURIER

Valley State Bank
Russellville, AL
03.2014 - 03.2017
  • Managed operations across four branches, ensuring compliance and daily functioning.
  • Trained employees, coordinated courier services, and fostering a collaborative environment.
  • Represented the bank at community events, strengthening local relationships, and brand presence.
  • Implemented changes, achieving measurable improvements in transaction speed and accuracy.

ER REGISTRATION CLERK

Russellville Hospital
Russellville, AL
05.2012 - 12.2013
  • Processed insurance claims electronically, ensuring accuracy in a high-stress environment.
  • Coordinated with medical staff to improve patient information flow and care quality.
  • Meticulously maintained records.
  • Enhanced inter-departmental communication, supporting hospital administrative efficiency.

Education

Master of Business Administration (MBA) - Human Resources Management

University of North Alabama
05.2020

Bachelor of Business Administration - Professional Finance & Human Resource Management

University of North Alabama
05.2016

Skills

  • Financial records oversight
  • Marketing strategy
  • Employee Training
  • Project Management
  • Verbal and written communication
  • Regulatory Compliance

Accomplishments

  • Undergraduate Nominee for UNA Campus Service Award 2016
  • Shoals Big Idea Finalist- University Division 2015
  • Phi Theta Kappa Honors Scholarship

Accomplishments

  • Sleep in Heavenly Peace: Assist with construction and delivering beds to underprivileged children in community. Attend biweekly meetings to strategize events.
  • Salvation Army Church: Organize food deliveries. Prepare and serve food for those involved with this organization.
  • Operation Santa: Work with local Santa impersonator at community and company events. Help deliver and organize gift delivery to children.

References

References available upon request.

Timeline

FEDERAL CONTRACT SPECIALIST (FAC-C 1)

General Service Administration
11.2021 - 11.2023

MANAGER & SENIOR ACCOUNT SPECIALIST

State Farm Insurance
06.2017 - Current

INSURANCE SPECIALIST

Allstate Long Lewis
03.2017 - 06.2017

BANK TELLER AND COURIER

Valley State Bank
03.2014 - 03.2017

ER REGISTRATION CLERK

Russellville Hospital
05.2012 - 12.2013

Master of Business Administration (MBA) - Human Resources Management

University of North Alabama

Bachelor of Business Administration - Professional Finance & Human Resource Management

University of North Alabama
Ethan Pharr