Ethan Phouthakoun

Shift Leader

Dunkin Donuts

11.2021 - 08.2023

Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Enforced company policies and regulations with employees.
Resolved conflicts between employees to maintain positive and productive work environments.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Scheduled staff shifts to secure adequate coverage and productive workflows.
Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Conducted performance reviews and provided staff with feedback and guidance.
Analyzed sales figures and identified areas for improvement.
Developed and implemented new processes and procedures to streamline operations.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Frequently inspected production area to verify proper equipment operation.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Observed packing operations to verify conformance to specifications.
Developed and updated tracking spreadsheets for process monitoring and reporting.