Yan Portela
Las Vegas,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining operations.. Excell in guest engagement and inventory management, boosting efficiency and team collaboration. Skilled in critical thinking and adept at driving results through innovative problem-solving and meticulous administrative support.
Overview
4
4
years of professional experience
Work History
Spa Attendant
Red Rock Casino Resort & Spa
2024.06 - Current
- Support front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assist estheticians and massage therapists in setting up rooms and stations with supplies.
- Train new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Develop positive working relationships with team members through effective communication and collaboration strategies.
- Replenish locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carry out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Coordinate closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
Team Member
Chic-Fil-A
2022.02 - 2022.06
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Grill Master
El Pollo Loco
2021.02 - 2021.10
- Reduced food waste through diligent inventory management and proper storage practices.
- Developed strong multitasking skills by managing grill station while assisting other areas as needed during busy shifts.
- Enhanced customer satisfaction by consistently preparing high-quality grilled dishes.
- Conducted regular equipment maintenance to ensure safe operation and minimize downtime.
- Ensured prompt preparation of dishes without compromising quality, even during high-volume periods.
- Collaborated with team members for seamless communication and optimal teamwork in the kitchen.
- Contributed to cost reduction efforts through efficient use of ingredients and portion control measures.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05.2023
Skills
- Guest Engagement
- Restocking management
- Guest Relations
- Supply Inventory Management
- Opening and closing procedures
- Customer Service
- Problem-solving
- Critical Thinking
Timeline
Spa Attendant
Red Rock Casino Resort & Spa
2024.06 - Current
Team Member
Chic-Fil-A
2022.02 - 2022.06
Grill Master
El Pollo Loco
2021.02 - 2021.10
High School Diploma -
Arbor View High School
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