Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Pranger

Auburn,IN

Summary

Proven Mobile Expert with a track record of enhancing customer satisfaction at AT&T Mobility through expert advice on mobile devices and plans. Demonstrates strong verbal communication and customer service skills, ensuring positive experiences. Known for a positive attitude and ability to resolve complaints swiftly, significantly improving team performance and customer relationships.

Overview

2025
2025
years of professional experience

Work History

Stocker

Albrights
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.

Mobile Expert

AT&T Mobility
03.2024 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Mobile Expert

T-Mobile
02.2023 - 03.2024

My Main job was to help customers who came in with questions or problems with their phones. I would help set up accounts and add lines or remove lines from their accounts. I would help set up new phones and help wipe out the old phones. I would keep the store clean and the shelves stocked

Mobile Expert

OSL Retail Services
07.2020 - 02.2023

I worked inside Walmart selling phones to customers who walked by. I would help set up accounts and would help call customer support to get billing problems taken care of. I would help with phone related problems and any issues they run into.

Education

GED - N/A

Six Oaks Academy
Corunna, IN
06.2017

Skills

  • Willing to learn
  • Positive attitude
  • Customer service
  • Friendly and personable
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Product restocking
  • Stock rotation
  • Cleaning procedures
  • Supply restocking
  • Shelving of products
  • Flexible schedule
  • Product organization
  • Energetic and outgoing
  • Money handling
  • Merchandise display
  • Order receiving
  • Paperwork completion
  • Front-end maintenance
  • Verbal and written communication
  • Physical stamina
  • Workplace organization
  • Inventory reporting
  • Time management

Timeline

Mobile Expert

AT&T Mobility
03.2024 - Current

Mobile Expert

T-Mobile
02.2023 - 03.2024

Mobile Expert

OSL Retail Services
07.2020 - 02.2023

Stocker

Albrights

GED - N/A

Six Oaks Academy
Ethan Pranger