ETHAN PULLIAM
Lakeland,FL
Summary
* Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
*Hardworking Stagehand with expertise in technical setup and set construction. Exemplary physical stamina and lift capacity of up to Number pounds. Team player with excellent listening and communication skills.
Overview
8
8
years of professional experience
Work History
Stagehand
Show Services
2023.10 - Current
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
Stagehand
Legacy Media
2023.10 - Current
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
Guest Service Captain
Townepark
2023.01 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
Server
Sushi Masa
2024.01 - 2024.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Independent Contractor
Rhett’s Hauling
2023.07 - 2023.10
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Server
Cheesecake Factory, Orlando
2021.07 - 2022.12
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Valet Parking Attendant
Universal Studios
2019.08 - 2020.04
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Provided customer service and information, answered questions and gave directions.
Server
Hard Rock Cafe
2018.03 - 2019.12
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
STOCK ASSOCIATE, MANAGER
Hollister co
2017.11 - 2018.09
- Was a brand rep /, I'm familiar with the stock room and I know how to talk to people good at customer service
- Assigned, prioritized and delegated tasks and responsibility to departmental employees
- Delegated tasks, freeing up time to focus on higher-value activities
- Analyzed and resolved quality and customer service issues, recommending system improvements.
Server
Bahama Breeze
2017.01 - 2018.02
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
Skills
- Team Leadership
- Problem-Solving
- Cleaning and Sanitizing
- Customer Service
- POS Systems
- Teamwork and Collaboration
- High-Volume Dining
- Relationship Building
- Staff Training
Stage Setup
Stage Assistance
Load-in and load-out
Set lighting
Audiovisual equipment
Lighting Design
Special Effects
Attention to Detail
Detail Oriented
Creative Strategies
Timeline
Server
Sushi Masa
2024.01 - 2024.03
Stagehand
Show Services
2023.10 - Current
Stagehand
Legacy Media
2023.10 - Current
Independent Contractor
Rhett’s Hauling
2023.07 - 2023.10
Guest Service Captain
Townepark
2023.01 - Current
Server
Cheesecake Factory, Orlando
2021.07 - 2022.12
Valet Parking Attendant
Universal Studios
2019.08 - 2020.04
Server
Hard Rock Cafe
2018.03 - 2019.12
STOCK ASSOCIATE, MANAGER
Hollister co
2017.11 - 2018.09
Server
Bahama Breeze
2017.01 - 2018.02