Ethan Queen
Fort Worth,TX
Summary
Proven leader in hospitality, adept in workforce management and guest engagement, with a track record of enhancing customer satisfaction at Goat & Vine. Skilled in safe food handling and strategic planning, I excel in fast-paced environments, consistently delivering top-tier service. Achievements include significantly improving team efficiency and customer experience. As a transgender person I thrive in diverse spaces, and those where I am able to work with and engage multiple kinds of people from all walks of life. I excel in communication and hospitality, and am eager to learn any other things that may be necessary.
Overview
2
2
years of professional experience
Work History
Server/Bartender/Supervisor of Operations
Goat & Vine
2024.03 - 2024.08
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Swim Instructor
SafeSplash
2023.08 - 2024.04
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
Service Assistant
Waters
2023.01 - 2023.04
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Wiped down kitchen counters and used sanitizing products to remove grime.
Line Cook
AMC Theatres
2022.05 - 2022.08
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05.2022
Skills
- Guest Engagement
- Safe Food Handling
- Food Running
- Order delivery practices
- Strategic Planning
- Workforce Management
Timeline
Server/Bartender/Supervisor of Operations
Goat & Vine
2024.03 - 2024.08
Swim Instructor
SafeSplash
2023.08 - 2024.04
Service Assistant
Waters
2023.01 - 2023.04
Line Cook
AMC Theatres
2022.05 - 2022.08
High School Diploma -
North Crowley High School
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