Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ethan Ritchie

Summary

Dynamic food service professional within the high volume server landscape. Driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in customer service and communication as well as problem solving and handling of finances, demonstrated across 12+ years of experience. Looking to apply these skills into a new career path away from food service while still focusing on customer relations and support.

Overview

8
8
years of professional experience

Work History

Server/Host/Pizza Cook/Prep/Dishwasher

Grimaldi's Coal Brick Oven Pizzeria
02.2022 - 07.2023
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Stocked front-of-house materials.
  • Unloaded delivery truck to place food items and ingredients in designated space.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Suggested, promoted and upsold menu items, resulting in 10-15% increase in sales.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Coached new workers on store policies, pizza making, and dough preparation.

Cook

Shoal's Sound And Service
04.2021 - 09.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Trained and supervised cooking staff to expertly meet daily needs.

Server

Shenanigans
01.2018 - 01.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Breadwinner's Cafe And Bakery
09.2015 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Education

GED -

Rowlett High School
Rowlett, TX

Skills

  • Food and Beverage Service
  • Collaborative Relationships
  • Food Assembly
  • Customer Preferences
  • Credit Card Transaction Processing
  • Safe Work Practices
  • Phone Etiquette
  • Staff Development
  • Monetary Transactions
  • POS Systems
  • Large-Scale Events Planning
  • High-Volume Environments
  • Regulatory Standards
  • Company Quality Standards
  • Positive Reinforcement
  • Order Accuracy
  • Suggestive Selling
  • Effective Communication
  • Team Mentoring
  • Customer Loyalty
  • Verbal and Written Communication
  • Active Learning
  • Order Taking and Processing
  • Customer Order Management
  • Guest Satisfaction
  • Quality Control
  • Social Perceptiveness
  • Dependable and Responsible
  • Reading Comprehension
  • Advising and Coaching
  • Complex Problem-Solving
  • Injury Prevention
  • Estimation Accuracy
  • Guest Inquiries
  • Attention to Detail
  • Customer Needs Assessments

Additional Information

While not an official certificate, I have, for many years across multiple jobs, been the person sought out to smooth things over with guests in the most socially and cost effective way possible. This is never something that I asked for. It is simply a skill that I possess which has been very helpful and useful across my career, and has been appreciated by almost all of my employers as well as my customers.

Timeline

Server/Host/Pizza Cook/Prep/Dishwasher

Grimaldi's Coal Brick Oven Pizzeria
02.2022 - 07.2023

Cook

Shoal's Sound And Service
04.2021 - 09.2021

Server

Shenanigans
01.2018 - 01.2019

Server

Breadwinner's Cafe And Bakery
09.2015 - 10.2017

GED -

Rowlett High School

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Ethan Ritchie