Excel
Ethan Rogers
Customer Service/Sales
Villa Rica,GA
Summary
Accomplished Assistant Manager with 4 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Grill Cook/Catering Assistant
Sodexo
Jacksonville, AL
08.2020 - 11.2020
- Prepared food items such as meats, poultry and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Oversaw care and maintenance of kitchen equipment.
- Monitored line efficiency and implemented improvements for increased productivity.
- Completed daily food preparation and expedited service during bustling business hours.
- Prepared dishes for catering events or during high-volume shifts.
- Cleaned and organized kitchen stations to promote team efficiency.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Prepared and maintained drink stations throughout catering events.
- Served appetizers, entrees and refilled beverages for events up to 75 guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Set up and broke down catering services at political, scholastic and awards events.
- Arranged linens and table settings according to seating plan and event theme.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Sales Floor Representative
AutoZone
Temple, GA
12.2019 - 06.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Performed stocking and informed management of low inventory quickly.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with Managers to solve problems and handle customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Sales Representative
CUTCO
Douglasville, GA
03.2019 - 07.2019
- Exceeded sales goals by 150% to increase revenue and facilitate selling of CUTCO Kitchen Cutlery.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Achieved aggressive weekly quota of $2,000 consistently.
- Put together sales proposals and contracts.
- Met customers in homes and businesses to discuss and demonstrate products.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Built and cultivated long-term quality relationships with over 25 clients by addressing needs and providing superior customer service.
Assistant Manager Intern
CUTCO
Douglasville, GA
07.2019 - 09.2019
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Hired over 7 young minds that sold over $1,000 in their first week of training.
- Exceeded regional quarterly sales target by 150%.
- Resolved customer issues quickly and managed over 25 accounts to increase sales and meet quotas.
Hiring Specialist
CUTCO
Marietta, GA
09.2019 - 11.2019
- Completed my quota of 10 applicants scheduled for interviews a day
- Facilitated the growth of new hires
- Made calls to potential applicants to inform them of the details of the available positions
Dishwasher
Panera Bread Company
Douglasville, GA
01.2017 - 01.2018
- Had to use fast paced thinking skills to keep the restraint running smoothly as well as creating a clean environment for the guests.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Increased machine efficiency by scraping and pre-washing dishes.
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Education
Bachelor's - Business And Marketing
Jacksonville State University
Jacksonville, AL 08.2020 - Current
High School Diploma -
Alexander High School
Douglasville, GA 08.2016 - 05.2020
Skills
Recruiting and interviewing
Sales growth
Customer support
Documentation and reporting
Call management
Documentation skills
Quality assurance
Microsoft Office
Complaint resolution
Problem-solving skills
Verbal and written communication
Technical Support
Product sales
Contract negotiations
Customer acquisition
Cash Handling
Payment processing
Good listening skills
Sales expertise
Strategic sales knowledge
Multi-line phone talent
Service recommendations
Call center operations
Keyboarding
Calm disposition
Gathering information
Spanish fluency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Word
Powerpoint
Quote
My life is my message.
Mohandas Gandhi
Timeline
Bachelor's - Business And Marketing
Jacksonville State University
08.2020 - Current
Grill Cook/Catering Assistant
Sodexo
08.2020 - 11.2020
Sales Floor Representative
AutoZone
12.2019 - 06.2020
Hiring Specialist
CUTCO
09.2019 - 11.2019
Assistant Manager Intern
CUTCO
07.2019 - 09.2019
Sales Representative
CUTCO
03.2019 - 07.2019
Dishwasher
Panera Bread Company
01.2017 - 01.2018
High School Diploma -
Alexander High School
08.2016 - 05.2020