Ethan Roman
Telford,PA
Summary
Forward-thinking Director Of Plant Operations with extensive knowledge of Health Care requirements and regulations. Known for success in Healthcare industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Ambitious Managing Director with excellent knowledge of OSHA and state regulations and fire safety skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
9
9
years of professional experience
Work History
Director of Plant Operations
The Watermark At Bellingham
West Chester, PA
02.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversee over 2 million renovations
- Managed Maintenance ,Housekeeping, security, Front desk and IT
- Managed Capital budget accounts and budgeting.
- Room turnover and readiness.
- Responsible for processing all invoices for all my departments
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Promoted positive customer experience through day-to-day supervision and management of the facility.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Director of Operations
Wellington At Hershey's Mill
West Chester, PA
07.2016 - 02.2022
- Provided documentation of processes to comply with State and OSHA regulations and company policies.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Assisted in recruiting, hiring and training of team members.
- Increased sales by establishing goals, overseeing performance and quilty of staff and outside contractors .
Education
Bachelor of Accountancy - Business And Commerce
Alexandria Universality
Alexandria01.1995
HVAC
North Montc Tech School
Lansdale, PA03.2014
GED - Computer Programming And IT
The American Academy of Alexandria
Alexandria01.2000
Skills
- Finance and Accounting Oversight
- Focus and Follow-Through
- OSHA and State Regulations
- Multi Departments Oversight
- Plant Maintenance
- Customer Satisfaction
- Safety Protocols
- Business Leadership
- Supplier Monitoring
- Department Oversight
- Policy Development and Enforcement
- Problem-Solving
- Multitasking Abilities
- Planning and Coordination
Accomplishments
- Achieved preventive maintenance program by introducing TELS system for routine tasks and work orders.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 23 staff members.
- brought facility up to code for fire safety and sprinklers
- accomplished PM (preventive maintenance program )
- Using TELS system for daily work orders and tasks
Timeline
Director of Plant Operations
The Watermark At Bellingham
02.2022 - Current
Director of Operations
Wellington At Hershey's Mill
07.2016 - 02.2022
Bachelor of Accountancy - Business And Commerce
Alexandria Universality
HVAC
North Montc Tech School
GED - Computer Programming And IT
The American Academy of Alexandria
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