Dawn M. Russell
North Tonawanda,NY
Summary
To acquire a position within the company. Experienced in a high volume, fast paced work environment, ability to maintain composure during high pressured situations. Extraordinary time management and organizational skills. Great proactive attitude to work. Outstanding communication skills from peers and above. Able to work independently as well as with peers, to complete assigned tasks in a timely manner.
Overview
28
28
years of professional experience
Work History
Bus Driver
First Student Transportation
05.2023 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained New York driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Inspected emergency equipment and verified safe working order for student and driver use.
Warehouse Material Handler
Thermofisher
10.2022 - 04.2023
- Located materials and supplies by pulling and verifying items on production orders.
- Observed safety procedures and practices to prevent injury.
- Sorted materials for scanning to meet production goals.
- Operated material handling equipment to receive and ship freight.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Worked closely with teammates to coordinate tasks and support safety.
- Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
- Moved items using forklifts and similar hydraulic equipment.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
Service/Macine Operator
General Motors, GM
11.2019 - 10.2022
- Conducted site clean-up before, during and after jobs.
- Maintained and performed safety inspections on equipment and tools.
- Supported safety and quality control initiates at job sites.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Conducted inspection of in-process or finished product.
- Made sure that products were produced on time and are of good quality.
Home Inspector
East Coast Home Inspections
03.2019 - 09.2019
- Inspect outside - Inspect inside - Take pictures of the outside - Take pictures of the inside - Document condition of inside - Document condition of outside - Take pictures of surrounding neighborhood - Document damages - Document vacant or 0ccupied, - Work in a fast paced environment - Able to multi-task on many levels - Ability to work independently, while maintaining my job duties - Conflict Resolution - Cash Handling - Excellent communication skills with employees and customers
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories.
- Made and submitted reports detailing finding and any actions taken.
Customer Service/Guest
Charlap Dental
08.2018 - 03.2019
- Schedule Patients - Answering telephone - Follow up no shows/canceled appointments - Check patients in and out - File charts - Verify Insurance - Collect co-pays and past due balances, Relations - Work in a fast paced environment - Able to multi-task on many levels - Ability to work independently, while maintaining my job duties - Conflict Resolution - Cash Handling - Excellent communication skills with employees and guests -Labor and Schedule management -Maintaining positive work atmosphere
Table Games Dealer
Seneca Niagara Casino
07.2015 - 08.2018
- Maintain positive work atmosphere even under high pressure -Great customer service/Guest relation skills -Ability to multi-task while maintaining job performance -Excellent communication skills with guests and peers
Co-Store Manager
Little Caesars
06.2014 - 07.2015
- Managed inventory control, cash control. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Manager
Wesselmann Dry Cleaners
02.2014 - 06.2014
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service/Guest Relations
Sandi’s Diner
10.2013 - 02.2014
- Work in a fast paced environment - Able to multi task on many levels - Ability to work independently, while maintaining my job duties
Beverage Shift Manager
Seneca Niagara Casino
07.2011 - 09.2013
- Service/Guest Relations - Work in a fast paced environment - Take corrective actions if necessary to ensure standards are maintained - Ensure proper time management with employees - Customer service challenges - Conflict resolution - Able to multi task on many levels - Maintain employee to manager relations - New Manager Training/Policies and Procedures - Forecasting and pre planning for oncoming shifts - Prepare performance evaluations - Proper ordering procedures - Ability to work independently overseeing other departments, while maintaining my job duties
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Purchased beverage stock and handled all inventory needs.
Personal care Aide
Private In-Home Care
08.2006 - 01.2012
- Personal care and attention - Administer Medication as needed - Attention to personal hygiene - Monitor blood pressure/blood sugar
Food Server, Supervisor
Sedexo Food Service
10.2006 - 04.2007
- Provided food service for 800 students per day - Temporary Supervisor position - Traveled to different schools as needed for supervisory needs
Cleaner/Bartender
Elks Lodge
04.2006 - 10.2006
- Customer service - Cash Handling - Inventory control - Cleaning procedures
Deli Customer Service
Budweys Super Market
09.2005 - 12.2005
- Customer Service - Order accuracy
Store Manager
Pizza Hut Corporation
05.2003 - 08.2005
- Customer service - Scheduling procedures and labor management - Ordering procedures - Food cost/Inventory control - Profit and Loss - Employee Relations - Take corrective actions if necessary to ensure standards are maintained - Store to Store trouble shooting - Employee Training/Policies and procedures - Interview candidates for unfilled positions
Customer Service
Rucker Johns Restaurant
09.2002 - 05.2003
- Formed well-built relationships with the customers and staff members - Outstanding customer understanding - Delegated with supervising closing procedures to ensure servers ending their shifts fulfilled their duties - Customer service in fine dining establishment
Store Manager
Pizza Hut Corporation
02.2001 - 08.2002
- Customer Service - Scheduling procedures and labor management - Ordering procedures/ Profit and Loss - Employee Relations - Employee Training/Policies and procedures - Food cost/Inventory control - Take corrective actions if necessary to ensure standards are maintained - Interview candidates for unfilled positions
Assistant Manager/ Manager
Pizza Hut Corporation
01.1998 - 08.2001
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Pizza Hut Corporation
05.1996 - 01.1998
- Scheduling procedures/ labor management - Ordering procedures/ Profit and Loss - Employee Relations - Employee Training/Policies and procedures - Responsible for assisting the Store Manager in their absence - Take corrective actions if necessary to ensure standards are maintained - Interview candidate for unfilled positions, Customer Service - Scheduling procedures/ labor management - Ordering procedures/ Profit and Loss - Employee Relations - Take corrective actions if necessary to ensure standards are maintained - Interview candidates for unfilled positions
Education
Successful completion of Pai Gow Poker – -
Successful completion of Mini Baccarat – - undefined
Successful completion of Seneca Niagara Casino Roulette - undefined
No Degree - CNA
Coastal Carolina Community College
Jacksonville, NCManagement Training Through Pizza Hut
Management Training Through Seneca Niagara Casino
General Studies
Niagara County Community College, Coastal Carolina Community College
2010
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Appropriate Tool Selection
- Merchandise Arrangements
- Performance Goals
- High-Volume Environments
- Team Goals
- Operational Efficiency
- Information Inputting
- Productivity Standards
- Correcting Discrepancies
- Excellent Attention to Detail
Timeline
Bus Driver
First Student Transportation
05.2023 - Current
Warehouse Material Handler
Thermofisher
10.2022 - 04.2023
Service/Macine Operator
General Motors, GM
11.2019 - 10.2022
Home Inspector
East Coast Home Inspections
03.2019 - 09.2019
Customer Service/Guest
Charlap Dental
08.2018 - 03.2019
Table Games Dealer
Seneca Niagara Casino
07.2015 - 08.2018
Co-Store Manager
Little Caesars
06.2014 - 07.2015
Manager
Wesselmann Dry Cleaners
02.2014 - 06.2014
Customer Service/Guest Relations
Sandi’s Diner
10.2013 - 02.2014
Beverage Shift Manager
Seneca Niagara Casino
07.2011 - 09.2013
Food Server, Supervisor
Sedexo Food Service
10.2006 - 04.2007
Personal care Aide
Private In-Home Care
08.2006 - 01.2012
Cleaner/Bartender
Elks Lodge
04.2006 - 10.2006
Deli Customer Service
Budweys Super Market
09.2005 - 12.2005
Store Manager
Pizza Hut Corporation
05.2003 - 08.2005
Customer Service
Rucker Johns Restaurant
09.2002 - 05.2003
Store Manager
Pizza Hut Corporation
02.2001 - 08.2002
Assistant Manager/ Manager
Pizza Hut Corporation
01.1998 - 08.2001
Assistant Manager
Pizza Hut Corporation
05.1996 - 01.1998
Successful completion of Pai Gow Poker – -
Successful completion of Mini Baccarat – - undefined
Successful completion of Seneca Niagara Casino Roulette - undefined
No Degree - CNA
Coastal Carolina Community College
Management Training Through Pizza Hut
Management Training Through Seneca Niagara Casino
General Studies
Niagara County Community College, Coastal Carolina Community College