Ethan Sahawneh
Hickory,KY
Summary
I am a hardworking, dedicated individual who is always seeking opportunities to advance my family and myself in all aspects of life. I am technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Technician
WK&T
10.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs and workstations for employee use
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote/in person technical support, resolving issues quickly without requiring onsite visits whenever possible.
Tech Support
WK&T
05.2020 - 10.2023
- Troubleshooting WiFi and networking equipment, Repairing customer's personal devices, Experience with creating trouble tickets and dispatching, Aided in training tech support members
- Handled escalated tech support issues with diplomacy and professionalism.
- Enhanced customer experience by providing timely and effective tech support to customers
- Served as liaison between customers, tech support members, and customer service members when needed.
Fiber Engineer
WK&T
05.2021 - 05.2022
- Experience with mapping fiber and copper internet lines, Basic fiber and home networking knowledge.
- Training fiber engineering members
- Supported project success with meticulous documentation of all stages of th fiber engineering process.
Education
Bachelor of Science - Cybersecurity and Network Management
Murray State University
12.2022
Associate of Science - Computer Information Technology
West Kentucky Community And Technical College
12.2020
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Help Desk Operations
- Wireless Networking
- Network Security
- User Training
Coursework
- Computer Hardware and Software
- Technology Management
- Network Security
- Wireless Communications
- Computational Thinking
References
Upon request
Volunteer Experience
- Assisted at IT Conference 2018-2019 West Kentucky Community College
- Assisted At Security Matters 2022 Murray State University
- Sound Engineer at home church
- Trustee at home church
Timeline
IT Technician
WK&T
10.2023 - Current
Fiber Engineer
WK&T
05.2021 - 05.2022
Tech Support
WK&T
05.2020 - 10.2023
Bachelor of Science - Cybersecurity and Network Management
Murray State University
Associate of Science - Computer Information Technology
West Kentucky Community And Technical College
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