Ethan Santos
Mesa,United States
Summary
Knowledge in receptionist clerical duties, offering a plethora of customer service and communication experience. I have several internships involving my usage of documentation, Microsoft Word, and customer-related experience
Overview
5
5
years of professional experience
Work History
Front Desk Administrator
Arizona State University
Mesa, Arizona
01.2023 - Current
- Welcomed incoming students seeking tutoring, gave instructions how to fill out entry forms and provided necessary guidance where said students needed to go.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Scheduled appointments for clients based on the availability of staff.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
Technical Writer Intern
Arizona State University/Knowledge Enterprises
Mesa, Arizona
01.2023 - 04.2023
- Produced internal and external documents and systems that met project expectations.
- Edited documents for grammar, clarity, content and formatting.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Collaborated with teams on product development and implementations.
- Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Technical Writing Intern
A New Leaf
Mesa, Arizona
03.2022 - 04.2022
- Developed and maintained detailed databases of appropriate reference materials, including research, usability tests, and design specifications, specifically pertaining to the company’s Financial Wellness Program
- Researched or recommend textbooks, software, equipment, or other learning materials to complement financial wellness
- Created user documentation for various materials and developed how-to guides and instruction manuals.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Directed team to deliver accurate and well-written documents.
Receptionist
United States Air Force
Goodfellow Air Force Base, TX
07.2019 - 01.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed to correct personnel each day.
Education
Some College (No Degree) - Technical Writing
Arizona State University
MesaSkills
- Clerical Support
- Documentation and Reporting
- Innovative Teaching Methods
- Answering phone
- Data entry
- Customer service
- Microsoft word
- Verbal communication
- Microsoft Excel
- Office administration
- Detail oriented
- Scheduling
Timeline
Front Desk Administrator
Arizona State University
01.2023 - Current
Technical Writer Intern
Arizona State University/Knowledge Enterprises
01.2023 - 04.2023
Technical Writing Intern
A New Leaf
03.2022 - 04.2022
Receptionist
United States Air Force
07.2019 - 01.2020
Some College (No Degree) - Technical Writing
Arizona State University
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